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Proposals must be received by the Information Services Division, <br />regardless of delivery method, on or before: <br />17 November, 2011 @ 4:00 p.m. <br />• Hard Copy Delivery: <br />The Proposer will submit an original and two copies (total of three) of its <br />proposal in a package bearing the firm's name and address and clearly <br />marked as follows: <br />Proposal to Provide <br />Data Center Maintenance and Support Services <br />for <br />the City of Santa Ana <br />if walked in: <br />if mailed: <br />City of Santa Ana <br />City of Santa Ana <br />Information Services <br />Information Services, M-12 <br />Room B-22 <br />P.O. Box 1988 <br />Basement City Hall <br />Santa Ana, CA 92702 <br />20 Civic Center Plaza <br />Santa Ana, CA 92701 <br />Directions: http://www.santa-ana.org/ISD/map_to_city_hall.pdf <br />• Electronic Mail (email) Delivery: <br />The Proposer may transmit its proposal via email to: <br />datacentermaintenanceCabsanta-ana.org <br />Subject: Proposal for Data Center Maintenance and Support Services <br />Be sure to attach any additional material, documents, etc. to be <br />considered. <br />• Facsimile transmission (FAX) delivery is not acceptable. <br />Please note that this is not a bid and therefore there is no formal "bid opening." This is a <br />proposal and as such, the City's proposal procedures apply. <br />City of Santa Ana Page 11 of 39 <br />Exhibit A <br />