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SECTION 2b. Pricing Form <br />11. Identify your firm's ability to support each maintenance service level listed below, any <br />exceptions, any alternatives, proposed pricing and any and all other associated charges. <br />Maximum Phone Response Time <br />15 minutes <br />Maximum Response Time <br />3 hours <br />Return -To -Service Time <br />6 hours <br />Condition of System at Intermediate Period of Time <br />Not applicable <br />Vendor can and will support these maintenance <br />service levels <br />Yes <br />Identify any exceptions <br />No exceptions <br />Alternatives (explain) <br />No alternatives <br />12. Multi -Year Discount. The City seeks pricing for an initial agreement term of three (3) years. <br />Proposers must provide pricing which is fixed by specific model of equipment for this initial term. (ref: <br />section 2.3.2) <br />Term of agreement for Data Center Support <br />Pricing Discount <br />Describe how three (3) year term pricing would be different <br />and Maintenance <br />from on- ear pricing (e.g. discount, etc. <br />3 years <br />No Yes X <br />Multi-year discounts are available for <br />terms <br />prepaid support — to be negotiated, not <br />currently included in the pricing submitted. <br />13. Customer Loyalty Discount. The City seeks pricing for each of two optional additional one-year <br />terms. (ref: section 2.3.3) <br />Term of agreement for Data Center Support <br />Pricing Discount <br />Describe how additional one-year term pricing would be <br />and Maintenance <br />different from single year pricing (e.g. discount, etc.) <br />Two optional additional one-year <br />No Yes X <br />Multi-year discounts are available for <br />terms <br />prepaid support—to be negotiated, not <br />currently included in the pricing submitted. <br />14. Complete the following table to identify proposed pricing. <br />STG has separated our pricing submission and included it in separate tab of this proposal. We hope this <br />makes it easier for the City to view our pricing. <br />15. Explain the method that your firm proposes to set the price for additional models of equipment not <br />identified in any original agreement. (ref: section 2.3.4) <br />STG has created our pricing based upon a discount off of HP list post -warranty pricing. As new models <br />of equipment are purchased by the City, STG will use that same discount percentage to create our <br />Page 26 of 27 <br />Exhibit B <br />