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SIGNATURE TECHNOLOGY GROUP <br />Data enter Solutions Professionals <br />10. Proposers are encouraged to explain other aspects of their service strategy that they feel <br />differentiate their ability to provide quality and timely maintenance services to the City. (ref: section 2.2) <br />There are a number of areas where STG's experience and focus on IT systems maintenance sets us apart <br />from most (if not all) support organizations. <br />1. We have been successfully fulfilling computer hardware maintenance contracts with a 6 -hour <br />fix or faster for over eight (8) years. If a company has never worked under these very fast SLAB <br />in the past they don't have the experience, appreciation or procedures to understand how this <br />changes the maintenance strategy completely. STG fully grasps the implications of a 6 -hour fix <br />SLA and we will put the necessary elements in place to be successful. <br />2. As a company, STG is completely focused on the mission on providing high quality, responsive <br />service to our hardware maintenance customers. We do not resell equipment or engage in <br />other business ventures that can take away our management's focus on our core business; <br />which is providing exactly the type of services that are described in this RFP. <br />3. We enjoy a very unique working relationship with HP that goes to some very high levels within <br />the HP organization. As a long term trusted service provider to HP we have consistently lived up <br />to their very high service standards and offered them support prices that are the best in the <br />industry. Put another way, HP has searched for the best maintenance vendor that they could <br />find and they have chosen STG repeatedly. That should send a strong signal to the City that we <br />have been thoroughly vetted by HP and found to be a partner they trust to service some of their <br />most critical customers. <br />4. We are just the right size to do business with. We are large enough to provide all of the services <br />that the City requires, but we are small enough to work with easily and bend our procedures to <br />do things the way that the City would like to see them. <br />5. As a company we have current hands-on experience with all of the exact same models that are <br />listed in the RFP. This should be proof positive that we can successfully repair these systems if <br />we are chosen to be your service provider. <br />Page 25 of 27 <br />Exhibit B <br />