Laserfiche WebLink
to advocate and manage all services provided to the Youth to set them up for overall success while <br />in the program and once they have left the program. <br />f. Program Services (71112012 to 613012013)-The SAWC will provide work readiness workshops, <br />paid work experience in STEM careers in addition to partnering with RSCCD to provide their <br />Customer Service Academy that will consist of 10 interpersonal and social skills components <br />including attitudes in the workplace, communicating with people, conflict management, customer <br />service, decision snaking & problem solving, managing change, stress management, team <br />building, time management, and values & ethics. The SAWC will also provide leadership <br />development, post secondary education awareness, and mentoring from staff and their WEX <br />supervisors. <br />g. Supportive Services (71112012 to 613012013)- Incorporated into the program, we have allowed for <br />supportive service in transportation for a total of six months and assistance to help youth with <br />interviewing clothes and tools needed in their WEX and/or throughout the program to support <br />their continued success. <br />h. Placement in Employment (11112013 to 613012013)- Coordination between the Youth Case Manger <br />and our Businesses Service Team Job Develop at the SAWC will ensure that all youth ready for <br />employment are provided with all the supporting and guidance needed to place them in <br />employment prior to the youth completing the program or before first quarter after they exited the <br />WIA system in order to meet the placement in employment measure required by WIA and the <br />Youth Council. <br />i. Placement in Education (71112012 to 613012013)-The Staff at the SAWC understands that some of <br />our participating youth may be struggling with school and/or not be attending at the time of <br />enrollment and for them this may be one of the first issues addressed. Whether it's registering <br />them for alternative school or post secondary education, Staff will work with the Youth to place <br />theirs in education to better their chances of success throughout the program and prior to <br />completion. Additionally, Youth will be exposed to higher education through the training from <br />RSCCD, by attending most if not all their training classes on either of its college campuses (Santa <br />Ana college and/or Santiago Canyon college). <br />j. Training Services (81112012 to 6/30/2013)-Occupational training will be provided through our <br />partnership with RSCCD. The Youth will begin the program by attending RSCCD Customer <br />Service Academy that consist of 10 components that will include attitudes in the workplace, <br />communicating with people, conflict management, customer service, decision making & problem <br />solving, managing change, stress management, team building, time management, and values & <br />ethics. Youth that complete the Academy will then receive 12 weeks of paid work experience <br />with a STEM employer where Youth will be paid $8.50 an hour. Youth will be allowed to work <br />up to 20 hours a week throughout the program year to complete their WEX. During their WEX <br />and throughout the program, youth will receive additional training on Customer Service by SAWC <br />staff to prepare for their National Professional Certification in customer service test. <br />k. Services to improve Literacy/Numeracy (71112012 to 613012013)- workshops and program <br />activities have been incorporated into the program year to provide youth with opportunities to <br />improve their literacy and numeracy skills. Staff will be scheduling mid-year testing to those that <br />are determined basic skill deficient to evaluate their progress and see if additional support and <br />referral need to be made to increase their opportunity to improve their literacy and numeracy. <br />1. 12 month Follow-up after exit (71112013 to 613012014)-As required by WIA, the SAWC has <br />planned for 12 months of follow-up with every Youth once they have been exited from the WIA <br />system. Staff will maintain monthly contact with the youth after they have been exited from the <br />program to provide education and employment retention services in addition to coaching and <br />mentoring the youth to ensure their continued success and progress into self-sufficiency. <br />Exhibit A 8