SANTA ANA WORK CENTER STEM YOUTH PROGRAM 2 - 2017

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E. GOALS/OBJECTIVES AND PERFORMANCE LEVELS: The SAWC, through its 30 years of extensive experience in administering Federal and State funded programs, understands that WIA perfonnance management is vital to the success of the YSPN. Over the past 10 years, the SAWC as the Service Navigator had been instrumental in helping WIA funded providers manage and meet their performance measures individually and as a Network. Staff is also experienced preparing and training staff on WIA perfonnance measures and any new and updated legislation. Additionally, Staff attends DOL training and the annual California Workforce Association Conferences to stay updated with the most recent legislation and requirements regarding WIA. Furthermore, Staff has provided training on Common Measures to WIA funded providers to give them a basic understanding of what Common Measures are and how they affect their program and the way they provide services. Our commitment to helping the YSPN stay in compliance and in meeting all Federal, State, and locally mandated performance measures will continue to be a top priority with this program. Through this experience and Staffs various past experience running other performance based non- WIA funded programs, we have challenged ourselves to meet or exceed the following performance measures as they are listed below: ? 70% of placement in Employment or Education ? 80% of youth will attain a Degree or Certificate ? 40% of youth that are Basic Skill deficient will improve their Literacy or Numeracy SAWC Staff has expertise on performance management including exit and follow-up in order to comply with federal, state, and local regulations. Staff will use a custom designed database developed to provide reports and up to date information the current progress of the program. Measuring customer satisfaction has always been an integral part of the SAWC operation. Currently, the SAWC is responsible for monitoring and supporting continuous improvement for the YSPN in addition to the customer satisfaction for the entire SAWC. A customer satisfaction survey tool for clients and employers has been developed for those serviced by the SAWC and will be used to survey youth during the program. The SAWC will randomly survey participants enrolled and exited from the program during the program to assure we are always working on best serving our clients. E. FACILITIES The Santa Ana WORK Center's facilities are compliant with the American with Disability Act (see attachment F). Computer and Internet access is available to all Staff involved in serving the Youth. The SAWC main resource room in suite 220 is always open to our clients during office hours listed below and is equipped with computers, internet, fax machines, printers, and copier to assist client with their workforce needs. In addition, youth will have access to a computer lab in suite 200 at the SAWC that was developed with the customer in mind and also has internet to be used to do career and job search or training. Through our partnership with EDD participants also have a youth friendly area in suite 103 where youth can job search or career research in a more youth friendly environment. As needed to accommodate youth attending school, our offices can be used during non-traditional hours to provide program activities to youth enrolled in the program. Exhibit A 9