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Santa Ana Work Center Suite 200 & 220 <br />1000 E. Santa Ana Blvd., Santa Ana, CA 92701 <br />(Located in the Santa Ana Train Depot between Santa Ana Boulevard and Santiago) <br />Phone: (714) 565-2600 Fax: (714) 565-2602 <br />Hours of Operation: Monday-Friday 8:OOAM - 5:OOPM <br />Courses for the Customer Service Academy will be held at college campuses of the Rancho Santiago <br />Community College District, which may include any of the following: <br />• Santa Ana College - main campus located at the intersection of Bristol and 17`x' streets. <br />• Santiago Canyon College - second college located in Orange at Chapman and Newport avenues. <br />• RSCCD Operations Center - this facility houses economic and workforce development programs <br />that offer many professional development and business workshops on site. <br />By allowing students the opportunity to experience higher learning at a college facility, we hope that <br />they will become comfortable in seeking advanced education by enrolling in an academic institution <br />that will earn them a college degree. <br />ORGANIZATION OUALIFICATION <br />A. EXPERIENCE & QUALIFICATIONS <br />The SAWC brings over 30 years of experience operating various federally, state and locally funded <br />employment and training programs, and has consistently met or exceeded performance expectations. <br />Over the past 30 years, the SAWC has had the opportunity to oversee and administer youth programs <br />that provided youth with a comprehensive knowledge of workforce. The SAWC is a division of the <br />City of Santa Ana's Community Development Department. The SAWC employs 21 full-time staff <br />and two part-time staff. The SAWC average operating budget is $3.2 million. Our sources of funding <br />stem from State and County adult and youth grants in addition to Federal Department of Labor WIA <br />Adult, Dislocated Worker, Youth Formula Grants, Rapid Response. <br />Through the varied funding streams throughout the years, we have made an in impact on thousands of <br />undereducated, low-income youth with barriers to employment, by providing them workforce <br />programs that offered paid work experience, work readiness, life skills, occupational training, insight <br />into various career through job shadowing, and most importantly the knowledge of how to find and <br />advance in employment in order to retain financial security and self-sufficiency. More specifically, in <br />the last three years, the SAWC has overseen and administrated youth programs with funding from <br />Department of Labor ARRA funds, Orange County Community Services (WIB), Community <br />Partnership of Orange County in which we met and exceeded all performance and enrollment <br />requirements. Below are some of our organizational strengths that have helped us continue providing <br />services to the community: <br />1. A state recognized, award-winning entity with a proven record in leadership, workforce <br />innovation, service integration and quality services. <br />2. A One-Stop Center with versatility in its service delivery that is capable of addressing the needs of <br />diverse target populations resulting in the diversification of multiple funding streams. <br />Exhibit A <br />10