SANTA ANA WORK CENTER/CITY OF SANTA ANA

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Memorandum of Operations City of Santa Ana WIA and EDD Wagner-Peyser Integration • Continue to develop the Individual Work Plan with the customer to provide an overview of their career goals, the initial assessment results, and potential service needs. ¦ Prepare various forms of testing/assessment for customers, including selecting the appropriate testing/assessment tools, proctoring tests, and interpreting the results for each. This may include a comprehensive assessment for the customer if determined necessary. ¦ Deliver a variety of skill development services for the customer addressing their specific needs in the areas of employment, training, and supportive services. ¦ Deliver services in both group and one-on-one settings to customers. • Maintain a high level of familiarity with the local labor market to ensure that services are aligned with the employer and labor market needs. ¦ Facilitate and arrange for the job seeker to attend needed skill enhancement activities. This can include arranging for one of more of the following: in-house training sessions, classes at training providers, classes at post secondary institutions. ¦ As appropriate, assist the customer with applying for financial aid or scheduling off-site training activities. ¦ Assist customers in job search activities as it relates to interviews, resumes, applications, and letters to employers. ¦ Maintain knowledge of occupational training and local economic information to assist customers in defining career goals. ¦ Further develop the Individual Work Plan with customers to establish appropriate career goals and detail specific plans for skill development/enhancement activities, job search strategies, and supportive services. Update and modify the IAP as needed to ensure that the customer's needs are met. ¦ Maintain knowledge of local community agencies and programs through frequent communication. Refer individuals as appropriate to other community and partner agencies. ¦ Facilitate and deliver workshops and group sessions instructing customers on various skills, including basic skills development, customer service, computer skills, and job search skills. ¦ Maintain knowledge of the Skills Team process; ensure program integrity by committing to protecting customer confidentiality and demonstrating constant professionalism. ¦ Ensure proper recording of customer's personal information, eligibility documents, activities referred to and/or completed, and applicable notes are entered into the database system; guaranteeing compliance with the mandated program requirements for eligibility of services. ¦ Attend staff meetings, submit required reports, interpret program information, and make procedural recommendations. Page 6 of 14