SANTA ANA WORK CENTER/CITY OF SANTA ANA

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Memorandum of Operations City of Santa Ana WIA and EDD Wagner-Peyser Integration • Contribute in their team role(s) to ensure that performance measures are met and/or exceeded, while ensuring compliance with the Federal, State, and Local rules and regulations. ¦ May occasionally assist with special projects, including, but not limited to, specialized outreach to targeted program groups, employer recruitments, and the development of new skills training activities. ¦ May perform other duties as assigned. Monitoring Team Roles and Responsibilities ¦ Conduct interview with customer to determine their employment goals, skills identified, aptitudes, interests, barriers to employment, and supportive service needs. • Update the Individual Work Plan with the customer to provide an overview of their career goals, the initial assessment results, and potential service needs. ¦ Maintain a high level of familiarity with the local labor market to ensure that services are aligned with the employer and labor market needs. ¦ Provide information on the appropriate skill development activities and services available on site, including the resource room, locating Internet based job openings, referrals to supportive services, Skills Team activities, workshops, etc. ¦ Provide job search assistance through job fairs, employer recruitments, job referrals, and job development contacts. ¦ Provide appropriate referrals and services for customers requiring specialized services (counseling, budgeting, etc.). ¦ Offer continuous engagement strategies to maintain communication with the customer in order to ensure a successful outcome. • Maintain knowledge of the Monitoring Team process; ensure program integrity by committing to protecting customer confidentiality and demonstrating constant professionalism. • Ensure proper recording of customer's personal information, eligibility documents, activities referred to and/or completed, and applicable notes are entered into the database system; guaranteeing compliance with the mandated program requirements for eligibility of services. ¦ Attend staff meetings, submit required reports, interpret program information, and make procedural recommendations. ¦ Contribute in their team role(s) to ensure that performance measures are met and/or exceeded, while ensuring compliance with the Federal, State, and Local rules and regulations. ¦ May occasionally assist with special projects, including, but not limited to, specialized outreach to targeted program groups, employer recruitments, and the development of new skills training activities. ¦ May perform other duties as assigned. Page 7 of 14