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Table of Contents <br />List of Tables and <br />Figures............................................................................... ..............................3 <br />List of <br />Acronyms.............................................................................................. ..............................3 <br />Acknowledgements <br />.......................................................................................... ..............................4 <br />Note <br />................................................................................................................... ..............................4 <br />Executive <br />Summary......................................................................................... ..............................5 <br />1 <br />Introduction........................................................................ ............................... <br />.................6 <br />1.1 Phase 1 <br />ROI................................................................................ ..............................6 <br />1.2 Phase 11 <br />ROI............................................................................... ..............................6 <br />1.3 Phase III ROI <br />............................................................................. ..............................7 <br />2 Method <br />.................................................................................................. ..............................8 <br />2.1 Telephone Surveys ..................................................................... ..............................8 <br />2.1.1 Baseline <br />Survey, ......................................................................... ....... ......... 8 <br />2.1.2 Follow -Up <br />Survey .......................................................... ..............................9 <br />2.2 Estimating Return on Investment .............................................. .............................10 <br />2.2.1 Qualifying Cases from Survey Data for Use in ROI <br />Analysis ...................10 <br />2.2.2 Description of <br />Benefits.................................................. .............................11 <br />2.2.3 Estimation of <br />Benefits................................................... .............................12 <br />2.2.4 Cost Information <br />........................................................... .............................12 <br />3 Results <br />.................................................................................................. .............................13 <br />3.1 Telephone Survey Respondent Demographics ......................... .............................13 <br />3.1.1 Age and <br />Gender............................................................. .............................13 <br />3.1.2 Race/Ethnicity <br />............................................................... .........................•...14 <br />3.1.3 <br />Education.................................................... ............................... <br />19F -271 <br />