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4 <br />............. .... 15 <br />3.2 Patterns of Service Utilization <br />.................................................. .............................16 <br />3.2.1 During Quarter of <br />Enrollment....................................... .............................14 <br />3.2.2 Between End of Quarter of Registration and December <br />31 .......................15 <br />3.3 Satisfaction with Services Received <br />......................................... .............................22 <br />3.3.1 During Quarter of Enrollment <br />....................................... .............................20 <br />3.3.2 Value Placed on WORK Center Services During Quarter of <br />Registration..................................... .............................21 <br />3.3.3 Between End of Quarter of Registration and December <br />31 .......................22 <br />3.4 Return on <br />Investment................................................................ .............................22 <br />3.5 Returns Not Estimated <br />.............................................................. .............................22 <br />3.5.1 Receipt of Government Assistance at <br />Baseline............. .............................23 <br />3.5.2 Receipt of Government Assistance at Follow - <br />Up...................................... 25 <br />3.5.3 Physical and Mental Health Indicators at <br />Baseline....... .............................26 <br />3.5.4 Physical and Mental Health Indicators at Follow -Up <br />... .............................27 <br />Conclusion <br />........................................................................................... .............................28 <br />19F -272 <br />