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2.1.2 Technical Support Services <br />Emergency Onsite Response: Monday through Sunday, 24 Hours per Day <br />Emergency Onsite Response will be provided to reduce the costs and disruptions of downtime when an unexpected problem <br />does occur, Siemens will provide this service between scheduled service calls and respond onsite at your facility within 4 <br />hours for critical emergencies, or within 8 hours non-emergency conditions, Monday through Sunday, 24 hours per day, <br />including Holidays, upon receiving notification of an emergency, Critical emergencies, as determined by your staff and <br />Siemens, are failures at a system or panel level that would result in the loss of the operation of an entire section of a building <br />or place the facility at high risk, Non- emergency conditions, as determined by your staff and Siemens, are failures at an <br />individual component level resulting in minimal impact to the overall operation of the facility Non - emergency conditions, <br />as determined by your staff and Siemens, may be incorporated into the next scheduled service call, <br />3 Service Implementation Plan. <br />11 Maintained Equipment Table <br />SIEMENS <br />Siemens Industry, Inc. <br />Service Agreement <br />Equipment Equipment Equipment <br />city Serial Location Mfg/Model <br />Category Subcategory <br />Number <br />s Addressable Pull <br />Field Field Peripherals era <br />p <br />86 <br />Peripherals Station_ <br />w , <br />Services (Times per year): Test and Inspection (1) <br />Control & Control & Remote <br />Control /Annunciator <br />3 <br />Annunciation Annunciation <br />Panel <br />;.., ... <br />Services (Times per year): Test and Inspection (1) <br />Control & Control & NCCNT Computer <br />2 <br />Annunciation _, Annunciation., <br />Services (Times per year): Test and Inspection (1) <br />Detectors Detectors Addressable <br />Smoke Detector <br />817 <br />Imes per ear <br />(T p year): Services : Test and Inspec tion (1) <br />Detectors Detectors Addressable Duct <br />82 <br />Detector <br />N ..., to <br />... _ -.., ., <br />Services (Times per year): Test and Inspection (1) <br />Detectors Detectors Addressable Heat <br />Detectors <br />57 <br />Siemens Industry, Inc. 916!2013 Page 5 <br />