25F - AGMT - ON-CALL RIGHT-OF-WAY SRVS

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General Project Schedule r w taj m ru /uwrnVi ♦mr ; eaNt3 mr w Note: Please refer to the Exhibit section for an 11 x 17 foldout project schedule. Quality Assurance /Quality Control Processes Mr. Williams, as the RES Manager, is responsible for the overall quality assurance and quality control processes. He will ensure all milestones are met and scheduled steps are taken to follow FHWA, FTA and State guidelines. He will ensure a complete understanding of the project and the goals specific to the City, work with the City to develop a reasonable scope, budget, and schedule, and make certain that all records are kept in compliance with state and federal requirements. At HDR RES, this includes: • Ensuring a complete understanding of the project and client goals; • Ensuring that appropriate and capable staff are assigned to the project; • Developing and maintaining tracking and status documents specific to the needs of the client that meet the client's objectives; • Developing an acceptable accounting mechanism and invoice format; • Maintaining communication with the client to ensure satisfaction; • Ensuring certification of federally funded projects; and • Availability to consult with staff on complex acquisition issues. The team will meet at regular intervals to discuss overall project status, specific issues on each parcel, subconsultant deadlines and expectations, client satisfaction and each element of the quality assurance process. HDR RES agents are reminded that documentation is as important as field work and spreadsheets, diaries and written communications are kept up to date and available for clients to review in real time, at any time. By emphasizing communication, both in writing and day -to -day with our clients, we can be certain that critical path requirements are met. In addition to the QA /QC process that the team members follow, HDR RES is one of the few right of way consulting firms that have a separate CtA /QC Manager and a separate QA /QC plan. The QA /QC Manager will develop a protocol to ensure that all deliverables and processes meet HDR RES, the City, state, federal and industry standards. The QA /QC Manager will conduct an audit of files, documents and timelines to ensure quality products and appropriate levels of effort. The QA /QC Manager is a highly experienced right of way specialist who acts independently from the project delivery team to ensure independence and fairness, as well as conformance with standard HDR RES practices. The QA /QC manager is not involved in any of the team activities, or the preparation of any documents, planning or any activities, whatsoever, in order to maintain complete independence. This formal QA /QC process limits risks and ensures a uniform, high quality product and process. Process for Interaction with Internal Project Team Even though senior employees at HDR RES are qualified to maintain communications with clients and to track progress, the HDR RES manager will communicate weekly with agents in the field, and are the main point of contact - - -��- 25F -2223 � - - ---�