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City Santa Ana Maintenance and Service Contract Proposal May 7, 2013 Page 2 Hardware Maintenance a) On a bi-annual basis, Transdyn will provide on -site preventative hardware maintenance for the SCADA System servers, workstations and peripheral devices. Services will include general system diagnostics as provided with original installation, cleaning, consumables replacement (i.e. changing printer ribbon), etc. Accepted: $ Not -included b) Transdyn will provide for repair or replacement of the SCADA System servers, workstations and peripheral devices via service sub -contracts with original equipment manufacturers or their authorized representatives. Availability of these services will be based upon the terms and conditions of the manufacturers' standard contracts, Accepted: $ Not included LIMITATION OF LIABILITY. IN NO EVENT SHALL TRANSDYN BE LIABLE FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING IN ANY WAY WHATSOEVER. Transdyn, its contractors and suppliers of any tier, shall not be liable in contract, tort or otherwise for damage to or loss of other property or equipment or systems, cost of capital, cost of replacement power or equipment, increased operating expenses, delay damages, or claims of City of Santa Ana's customers no matter how caused, including if caused by: abuse; accident; alteration or repair by anyone other than Transdyn's authorized representatives; improper storage; misuse; improper maintenance; failure to observe instructions; improper or unauthorized access or use; hacker or cracker intrusion or disruption; distributed denial of service attacks; computer viruses or worms; loss, theft, misuse, alteration or corruption of data, programs or information; failure of network security; or other acts, omissions, torts or crimes. City of Santa Ana's remedies stated herein are exclusive and the Transdyn's liability with respect to any contract, or the performance or breach thereof, relating in any way to any work or equipment covered by this contract, whether in contract, tort, or otherwise shall not exceed the price of the particular equipment or part or service for which such liability is claimed. This provision shall survive termination of the contract. WARRANTIES. Transdyn warrants the equipment and services of its own manufacture against defects in material and workmanship for one year from delivery or, if installed by Transdyn, for one year from installation of equlpment/performance of services or portions thereof but not to exceed eighteen months from shipment, provided City of Santa Ana must give Transdyn immediate written notice upon discovery of the defect and immediately ceases use of equipment to prevent further damage. Transdyn's obligation is limited to furnishing a repaired or replacement part or, at its option, to repairing the defective part F.O.B. Transdyn's plant. City of Santa Ana shall pay cost of field labor. This warranty excludes equipment or services damaged due to: abuse: accident; alteration or repair by anyone other than Transdyn's authorized representatives; improper storage; misuse; improper maintenance; failure to observe instructions; improper or unauthorized access or use; hacker or cracker intrusion or disruption; distributed denial of service attacks; computer viruses or worms; loss, theft, misuse, alteration or corruption of data, programs or information; failure of network security; or other acts, omissions, torts or crimes. Transdyn reserves the right to investigate claims by City of Santa Ana as to defects. City of Santa Ana shall pay costs to investigate invalid claims and for any repair or replacement shown by investigation not to be covered by warranty. Products supplied but not manufactured by Transdyn shall be subject only to the warranty extended by the original manufacturer. TRANSDYN, INC. • 425G FIacienda Drive, Suite 100 • Pleasanton, CA 94588 Tel; (925) 225--'1G00 6 Fax; (925) 225-1610 • w .transdyn.com