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T.RANSSDYN <br />J <br />City of Santa Ana <br />Public Works Division <br />220 S. Daisy Ave <br />Santa Ana, CA 92703 <br />July 3, 2013 <br />Attention: Mr. Brian Ige <br />Reference: City of Santa Ana Water SCADA System <br />Subject: Transdyn Controls' DYNAC SCADA System <br />Maintenance and Service Contract <br />Dear Mr. Ige: <br />Transdyn is pleased to respond to your request for the above referenced Maintenance and Service <br />Contract Proposal. The following paragraphs comprise the terms and conditions upon which the <br />Maintenance and Service Contract will be based. <br />Software Maintenance <br />a) On a bi-annual basis, Transdyn will provide two, 2-day on -site visits (32 hours total) <br />preventative software maintenance for the SCADA System servers and workstations. Services <br />will include general system diagnostics as provided with original installation, file and disk <br />management, software backup and archiving, etc. Any additional time requested will be billed <br />at our published Professional and Support Services rates. Accepted: $ Included <br />Standard Telephone Support <br />a) Transdyn's Applications Engineering staff will be made available for telephone support to <br />answer questions regarding the use, modification or troubleshooting of PLC/RTU software <br />provided by Transdyn. <br />b) Transdyn's Software Engineering staff will be made available for telephone support to answer <br />questions regarding the use, modification or troubleshooting of the DYNAC SCADA software <br />provided by Transdyn. <br />c) Transdyn's Software Engineering staff will be made available for telephone and modem <br />support to remotely diagnose, troubleshoot and resolve any problems found in the DYNAC <br />SCADA software provided by Transdyn Controls. <br />d) Client personnel will be required to work with Transdyn personnel via telephone as needed to <br />ensure that any reported problem may be accurately diagnosed. <br />Total Standard Telephone Support Accepted: ___$ Included <br />TRANSDYN, INC. • 4256 IIacienda Drive, Snide 100 - Pleasanton, CA 94588 <br />Tel; (925) 2254600 - Fax: (925) 225-1610 • www,transdyn.com <br />