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• Performance issues not impacting critical processes <br />• Report formatting issues <br />• Training questions, how to, or implementing new processes <br />• Aesthetic issues <br />• Issues with workarounds for large majority of accounts <br />• Recommendations for enhancements on system changes <br />• Questions on documentation <br />Mlaal= <br />All issues or questions reported to support are tracked via a support call. Our support analysts <br />cannot provide assistance unless a support call is logged. Our current process for logging calls <br />includes the following: Email, phone and fax. <br />9M <br />