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� KNITFInfircl 17 =1. <br />Our escalation process is defined below. This process has been put in place to ensure that issues <br />are being dealt with appropriately. If at any time you are not completely satisfied with the <br />resolution of your issue, you are encouraged to escalate with the support department as follows: <br />Level 1: Contact the support representative working on your issue <br />Level 2: Contact the support supervisor or group lead <br />Level 3: Contact the Director of Support <br />Level 4: Contact the Executive Vice President of System Innovators <br />Below is a listing of statutory holidays. Please note that support services will be closed on <br />designated days as outlined below, An asterisk * next to the holiday indicates that the System <br />Innovators office is closed, however, technical support will be available. <br />President's Day (Observed) Closed <br />Memorial Day (Observed) Closed <br />40' of July (Observed) Closed <br />Labor Day Closed <br />Columbus Day * Closed <br />Thanksgiving Day Closed <br />Day after Thanksgiving Closed <br />Christmas Day Closed <br />Day after Christmas * Closed <br />M <br />