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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />JUNE 17, 2014 <br />TITLE: <br />CONTRACT AWARD TO <br />KIS COMPUTER CENTER <br />FOR VMWARE MAINTENANCE <br />SUPPORT <br />(SPEC. NO. 14 -030) <br />CITY ANAL <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on1"Reading <br />❑ Ordinance on 2n °Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Award a contract to KIS Computer Center for the purchase of a VMware Maintenance Support <br />Contract in an amount not to exceed $42,000, subject to non - substantive changes approved by <br />the City Manager and City Attorney. <br />DISCUSSION <br />The City of Santa Ana's Information Services Division - Operations (ISD -Ops) supports the <br />computing centers in both City Hall and the Police Department. These computing centers house <br />the computer servers which hosts all the enterprise computer systems, enterprise computer <br />services, and SAPD computer systems. These systems and services are critical to the operations <br />of the City. In 2008, as part of a new strategic direction ISD -Ops converted physical computer <br />hosting servers to newer virtualized hosting technology. This technology enables the ability for <br />one physical server to run multiple "virtual" computer servers. This is accomplished by utilizing <br />specialized software to simulate physical computer devices. The use of virtualization technology <br />continues to reduce hardware costs, power consumption costs, and provide a more flexible and <br />reliable computer hosting environment. <br />In order to maintain the 24/7 service levels required by the computer systems and services <br />hosted in the City Hall and Police computer centers, on -going software maintenance and support <br />services from the manufacturer, VMware, is needed. This support from VMware is acquired in the <br />form of a software support contract. In addition to 24/7 telephone support, it also provides for <br />software upgrades at no additional cost. <br />2213-1 <br />