TALLER SAN JOSE (6) - 2014 - Laserfiche WebLink

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Support Services as described in this manual refers to services and activities provided and conducted by Taller San Jose's Support Services Specialists. Taller San Jose's Support Services Specialists are vital to Taller San Jose's training program. As the designated staff members responsible for ensuring participants achieve the Steps to Success goals, Support Specialists establish a personal relationship with each participant. Through life skills workshops, support groups, one on one support services meetings and coaching, they help participants address barriers that may prevent them from finding and keeping employment and /or advancing their education, connect participants to resources (internal and external), and ensure participants learn to access resources (internal and external) to improve their self- efficacy. Orientation The purpose of Orientation is to explain Taller San Jose's mission and values to participants, ensure participants understand the expectations (policies & procedures) for the program they have chosen, and to ask participants to sign the Shared Agreement, indicating a two -year commitment to the program. Throughout the Orientation phase, participants will participate in a number of activities designed to familiarize them with Taller San Jose's staff and training facilities. During this time, participants will be informed of the requirement to attend an intake meeting with the Support Services Specialist assigned to work with them. Assignments are made by the Enrollment and Support Services Manager. It is the responsibility of the Support Services Specialist to work with the training academy's Program Manager to ensure that an explanation of support services is provided at orientation, and that the Casey Life Skills Assessment (Casey) is completed by each participant prior to the intake meeting. Intake Meeting An intake must be provided to all participants beginning at orientation and must be complete no later than week 1 of training. Staff should allot 60 minutes for the intake. The purpose is to build rapport with the trainee, conduct a thorough assessment of the trainee's needs and to establish goals to help the trainee achieve the Steps to Success. Support Services Specialists must complete and /or review the documentation below prior to the intake meeting. This information must then be used to create an Individual Services Plan (ISP) for the 4 -month training period. Documents required for intake: ✓ Application and interview documents ✓ TABE Scores ✓ The Casey Scores ✓ Other, i.e. Individual Education Plan (IEP), etc... Page 7 Taller San Jose, Support Services Manual EXHIBIT A