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I Overview <br />1.1 Executive Summary <br />You have made a significant investment in your facility and its complex technical systems which are critical to the <br />profitability and productivity of your overall business. This proposed service solution, our Service Agreement, will <br />proactively serve to protect that substantial investment through a program of platmed service tasks by our trained technical <br />staff. <br />This Service Agreement has been specifically developed to support your unique facility, and the services provided herein will <br />help you in achieving your facility goals. <br />• Siemens Project and Account Management <br />Manage and coordinate service program (On and Off Site), responsible for ensuring that our contractual obligations <br />are delivered, your expectations are being met and you are satisfied with the delivery of our services. <br />• NFPA 72 Fire Alarm Testing and Inspections <br />100% Annual testing of all fire panels, annunciation, smoke detectors, heat detectors, duct detectors, manual pull <br />stations, audio and visual devices, including horns and strobes, magnetic door holders. Semi - Annual testing of <br />waterflow and tamper switches. Smoke Detector Cleaning and Sensitivity also included. <br />1.2 Customer Objectives <br />City of Santa Ana, Police Department is requesting a proposal to provide fire alarm system maintenance services under one <br />program that coincide and meet NFPA 72: National Fire Alarm Code® and as adopted by the local authority having <br />jurisdiction. This program will include scheduled testing only. Labor, field devices and equipment coverage or replacement is <br />not included in this agreement. This program will encompass the following buildings /campuses: <br />• City of Santa Ana, Police Department — 60 Civic Center Plaza, Santa Ana, CA 92702 <br />City of Santa Ana, Police Department and Siemens Industry, Inc. understand that all buildings on each campus is covered <br />under this program. At anytime, City of Santa Ana, Police Department has the option to add additional buildings and parking <br />structures to this program as an amendment to this agreement. In addition, City of Santa Ana, Police Department and <br />Siemens Industry, Inc. understand that fire codes are periodically reviewed and modified by local, state, and national <br />jurisdictions. If at any time the codes change and it will affect the performance of the scope of work within this agreement, <br />Siemens Industry, Inc. holds the right to negotiate with City of Santa Ana, Police Department in order to be duly <br />compensated for the additional work required. The intent of the request is to enter into an agreement with Siemens Industry, <br />Inc. as the preferred vendor for the most feasible and expeditious service while maintaining the highest quality performance. <br />1.3 Current Situation <br />During a recent internal review City of Santa Ana, Police Department has identified some areas of improvement in the <br />current implementation of their management of the fire alarm system maintenance program for the Police Department. City <br />of Santa Ana, Police Department management has asked Siemens Industry, Inc. to assist in providing a technical support <br />program to assist them close the gaps on the areas identified during our meeting. <br />Siemens Industry, Inc. 9/5/2013 Page 3 <br />