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It has also been shared and discussed at great length that a new approach and plan to the fare alarm system maintenance <br />program is needed. Siemens Industry, Inc. and the City of Santa Ana, Police Department agree that the need for a service <br />agreement will to be implemented where as Siemens Industry, Inc. will enter into a partnership with City of Santa Ana, <br />Police Department, <br />1.4 Siemens Capabilities & Commitment to Our Customers <br />Siemens Industry, Inc. is the leading single- source provider of cost - effective facility performance solutions for the comfort, <br />life safety, security, energy efficiency and operation of some of the most technically advanced buildings in the wand. <br />Siemens is pleased to offer this proposal for technical support services to your facility. For more than 150 years, Siemens has <br />built a culture of long -term commitment to customers through innovation and technology. We are confident that we have the <br />capabilities to meet your critical facility needs today and in the future, and we look forward to the opportunity to serve you. <br />2 Service Solution <br />2.1 FIRE ALARM & LIFE SAFETY SERVICES <br />2.1.1 Customer Support Services <br />Written Report of All Services Performed <br />We will complete a service report for each visit detailing the purpose of the call and summarizing the work that was <br />performed. <br />Life Safety Log Book <br />We will provide a life safety log book containing information and guidance on the management of the Life Safety System. <br />All service records shall be recorded and kept within the log book. This log book shall serve as a reference for local <br />authorities, insurance carriers, and Siemens technical personnel. <br />Fire Alarm System Testing & Inspection <br />We will perform annual tests of all covered fire systems by certified specialists using testing protocols specified by NFPA as <br />well as any local guidelines that are required for your facility. Necessary documentation detailing the results of the <br />inspection, including a list of deficiencies, will be provided upon completion of the test to satisfy the AHD and to maintain <br />your Certificate of Occupancy. <br />The equipment included as part of this testing agreement is listed in the List of Maintained Equipment section of this service <br />agreement. Siemens will provide a man -lift, if necessary. <br />Smoke Detector Cleaning and Sensitivity Testing <br />Smoke Detector Sensitivity testing will be performed, in accordance with NFPA guidelines, using the manufacturer's <br />recommended test methods and a 13L approved testing device. We will provide an analysis of the test results along with <br />recommendations for detectors that require either cleaning or replacement. <br />A proposal to provide all deficiency repairs will be provided separately. <br />Siemens Industry, Inc. 915/2013 page 4 <br />