Laserfiche WebLink
2.1.2 Technical Support Services <br />Emergency Onsite Response: Monday through Sunday, 24 Hours per Day <br />Emergency Onsite Response will be provided to reduce the costs and disruptions of downtime when an unexpected problem <br />does occur. Siemens will provide this service between scheduled service calls and respond onsite at your facility within 4 <br />hours for critical emergencies, or within 8 hours non - emergency conditions, Monday through Sunday, 24 hours per day, <br />including Holidays, upon receiving notification of an emergency. Critical emergencies, as determined by your staff and <br />Siemens, are failures at a system or panel level that would result in the loss of the operation of an entire section of a building <br />or place the facility at high risk. Non - emergency conditions, as determined by your staff and Siemens, are failures at an <br />individual component level resulting in minimal impact to the overall operation of the facility. Non - emergency conditions, <br />as determined by your staff and Siemens, may be incorporated into the next scheduled service call. <br />3 Service Implementation Plan <br />3.1 Maintained Equipment Table <br />SIEMENS <br />Siemens Industry, Inc. <br />Service Agreement <br />Equipment Equipment <br />Category SubCategory Equipment <br />Oty Number Location Mfg/Model <br />Field Field Peripherals Addressable Pull <br />85 <br />Peripherals Station <br />Services (Times per year): Test and Inspection (1) <br />Control & Control & Remote <br />Annunciation Annunciation Control /Annunciator <br />3 <br />Panel <br />Services (Times per year). Test and Inspection (1) <br />Control & Control & <br />NCCNT Computer <br />Annunciation Annunciation <br />2 <br />Services (Times per year): Test and Inspection (1) <br />Detectors Detectors Addressable <br />817 <br />Smoke Detector <br />Services (Times per year): Test and Inspection (1) <br />Detectors Detectors Addressable Duct <br />82 <br />Detector <br />Services (Times per year): Test and Inspection (1) <br />Detectors Detectors Addressable Heat <br />57 <br />Detector <br />Siemens Industry, Inc. 9/5/2013 Page 5 <br />