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EXHIBIT L: Relocation Appeals Process <br />City of Santa Ana Public Works Relocation Program <br />The procedures set forth below are to promote fair and equitable dealings with persons <br />displaced as a result of the City of Santa Ana Public Works Agency property acquisition <br />program. <br />1. The appeal process is initiated by a person who is being displaced requesting <br />appeal /review in a letter addressed to the City Engineer of the City of Santa Ana. <br />The letter shall state reasons the person who is being displaced believes an error <br />or omission has occurred, and the nature of the error or omission. The City of <br />Santa Ana acquisition /relocation consultant will assist the person who is being <br />displaced in preparation and submittal of the Letter of Request of Appeal. The <br />consultant will provide information and assist in composition of the letter so that <br />the request is in a format that identifies the specific area of appeal. <br />2. Upon receipt of the Letter of Request of Appeal, a Reviewer, designated by the <br />City of Santa Ana will (1) review the complete relocation file of the person who is <br />being displaced; (2) review all of the benefit calculations and supporting data; (3) <br />review any noted or claimed extenuating circumstances associated with the <br />relocation; and (4) review the written appeal request. The Reviewer will be the <br />City Manager or authorized designee, other than the person who made the <br />determination in question. The appeal hearing will occur within 30 day calendar <br />days of the receipt of the appeal request. <br />3. The informal appeal review meeting will be attended by the person who is being <br />displaced, the Reviewer and the Relocation Consultant. At this meeting the <br />person who is being displaced will explain their appeal. The Consultant will then <br />provide explanation and clarification of the procedures that have been followed. <br />The Reviewer will provide explanations and clarifications of procedures that are <br />required to be complied with under the California Relocation Assistance Law <br />(Government Code 7260) and the California Code of Regulations, Title 25, <br />Chapter 6, as amended. The meeting is intended to ensure that the Person who <br />is being displaced fully understands his rights and options, and has the <br />opportunity to demonstrate how the procedures were (1) followed incorrectly; (2) <br />not fairly or reasonably applied; (3) explain any extenuating circumstances and <br />how these circumstances require a different conclusion; and (4) explain the <br />conclusion the person who is being displaced is seeking and the reasons and <br />justifications for this conclusion. <br />4. A written determination regarding the results of the appeal hearing will be made <br />within 14 days of the appeal hearing. The determination will be a <br />recommendation of how the relocation benefits are to be applied to the specific <br />case. A copy of this letter will be forwarded to the displacee, and a copy placed <br />in the appropriate relocation file. Relocation benefits for the person who is being <br />displaced will be provided according to the determination of the informal appeal <br />hearing. <br />54 <br />55D -61 <br />