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If you ask most janitorial service provides, what would be the most important part of their <br />quality control program? you would probably hear statements about how great their <br />supervision is, here, in Santa Fe Building Maintenance, we understand that it takes more <br />than just great Supervisors to perform good quality service. Quality is a priority to all <br />Santa Fe Staff. That is why we have created a seven step quality control program to <br />insure that we maintain a high level of service and efficiency.. <br />The seven step quality control program that Santa Fe utilizes is as follows: <br />1) Hiring <br />2) 'Training. <br />3) Supervision <br />4) Evaluation and performance incentives <br />S) Staff and Management Communication <br />6) Proper tools (Equipment & Supplies) <br />7) Safety Rules and Regulations. Awareness <br />The Process begins with the personnel department at the hiving process. Hiring the right <br />motivated person, who has the necessary abilities Santa Fe Building Maintenance is <br />looking for on an employee, is the first part, Making sure that we have the best qualified <br />employee is the second part. When we interview applicants, we look for motivation, <br />attitude and experience.. The personnel we hire for the job has to have at least three good <br />references preferably from previous employers. They have to be motivated individuals <br />who have the right attitude and the willingness to team new skills. For some clients, <br />background investigations might also be part of the hiring process. Finding the right <br />personnel who will do well at providing janitorial service is the first part of Santa Fe's <br />seven step Quality Control Program. <br />The second stage starts with training„ Providing the proper training is essential in <br />improving performance standards and good quality control. It's not enough to just show a <br />new employee training videos and reading material. That is why Santa Fe utilizes a very <br />comprehensive training program to train new employees and to keep all employees up to <br />date on new cleaning methods. With the help of some of our vendors we keep up with the <br />17 <br />