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z <br />M� <br />latest training on machinery and cleaning techniques, Santa Fe also utilizes resources <br />outside of the company such as training schools and cleaning seminars. <br />As most companies might say, supervision is the most important part of a good quality <br />control Program. Santa Fe's supervisors are of the most experience on the janitorial field. <br />With many years of experience and expertise in providing janitorial services they know <br />what good quality service looks like and what a customer expects, That is why we <br />supervise frequently depending on size of job and orn the amount of staff being employed <br />at a job site. Our supervisions are done not to intimidate or harass our employees but to <br />motivate and instill trust on their supervisors. As quality of service rises supervisions <br />Haight become less frequent depending on contract an customer requirements. Good <br />supervision is essential in our line of work, but is only part of a process to create quality <br />service. <br />Evaluations and incentives are important to keep a low employee turn over within a <br />company, Feedback through regular supervision allows Santa Fe to see a clear picture of <br />what is going on with its work force. It allows us to see if work performance and quality <br />of service are being met by Santa Fe's cleaning standards, It also helps us determine <br />where our faults are, and the areas we need to improve on. Incentives are giving to those <br />who go beyond the company's expectation. Opportunity for advancement within the <br />company aid bonuses /gift cards are some of the incentives offer by Santa Fe Building <br />Maintenance, <br />Good communication flow between employees and management are essential for a stress <br />free and happy work force. A stress rice and happy work force leads to good quality <br />service, Respect and being supportive allows management to build trust with our <br />employee& The trust that we build with our employees allows us to have better <br />communication: between our employees and management, We encourage workers to <br />speak freely of new ideas and new ways in which we can improve our service, and to <br />commorticate any problems, work or service related_ Like with any great team or <br />company, communication is essential for success. <br />Training and supervision are important but if employees do not have the proper tools, <br />materials and machinery they would not work and clean efficiently, Santa Fe want all of <br />its staff to take pride on their work, providing them with.the proper tools and training, <br />allows employees to perform at a higher level. Any equipment damaged or not suitable <br />for work is quickly repaired or replaced. Damaged or improperly cared for tools are <br />safety hazards and are obstacles for employee performance. Equipment working at their <br />peak performance is what Santa Fe strides for. <br />The last part of Santa Fe Building Maintenance Quality Control Program is safety. Not <br />having a single accident.with in the past 10 years says a lot about our safety program. We <br />make sure that all safety procedures are understood and followed by all of our staff. <br />Properly labeling of cleaning products, putting.MSDS forms at each jab location, and <br />18 <br />