SANTA ANA WORK CENTER (6) - 2014

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EXHIBIT A well as modifications to process and procedures. The monthly YSPN meeting also provides staff an opportunity to share their best case management practices and updates on the changes occurred within each Service Provider. One of the goals has been to provide the YSPN with all the tools necessary to allow them to focus on providing services to the youth in Santa Ana. The SAWC continues to avail itself to all Service Providers for individualized training and technical assistance. At times, when Service Providers have experienced staff turnover, the SAWC staff readily provided needed transitional and customized training to ensure continuity and consistency of service delivery. Examples of training include eligibility requirements, intake process, activity setting, case management techniques, performance management, internal Provider policies & definitions, exit strategies and follow -tip techniques. The trainings were tailored to meet the specific needs of each Service Provider. The technical assistance mentioned above has proven to be beneficial when State Monitors have performed audits of our YSPN youth files, documentation, process, and data validation, Of the last audits we received this past year, there were no major finding and their observations were positive. JOB DEVELOPMENT & PLACEMENT The SAWC has a comprehensive realm of services available through its partnership with local businesses and organization. The SAWC works with local businesses new and old to promote their job opening through our on -site hiring recruitments. Businesses come to the SAWC and do on -site interviewing for their job opening. Many have been hired through our on -site recruitments and on -the -job training. We work with business to train our customers with the goal of hiring them after their on the job training is completed. It is through our experience, expertise, and partnerships with businesses and community partners, we are able to provide the community with quality job placement assistance and offer connections to a strong labor market. The SAWC will offer assistance and guidance in job placement by notifying Service Providers and youth of job opportunities, employer on -site hiring recruitments, and job fairs. SAWC will notify Service Providers daily via electronic mail andlor flyers regarding job announcements, The Youth Help Desk will also be available to assist youth looking for employment by providing them with job search assistance, job openings, resume assistance, labor market information and demand occupations. Furthermore, the SAWC integrated one -stop service system and various partners including EDD, allows more individual assistance for our older youth to find employment. Workshops on resume writing and interviewing techniques are just a few of the added components to help them find employment. PERFORMANCE MANAGEMENT The SAWC, through its extensive experience in administering Federal and State fanded programs, understands that WIA performance management is vital to the success of the YSPN. As the Service Navigator, the SAWC prepares and trains staff on WIA perfonnance measures and any new and updated legislation. Staff attends training through DOL and attends the annual California Workforce Association Conferences to stay updated with the most recent legislation and requirements regarding WIA. This is just one example of our commitment to helping the YSPN stay in compliance and in meeting all Federal, State, and locally mandated performance measures. The SAWC also provides training on Common Measures to allow all Service Providers to have a basic understanding of what Common Measures are and how they will affect them individually and as a network. The SAWC will provide all Service Providers with individual exit oversight. Staff will meet individually with each Service Provider to go over exit strategies for each youth actively enrolled on their case load Z