Laserfiche WebLink
®Selectron <br />V O I C E - W E B MOBILE <br />2.5.1. Bill Delinquency Notification <br />The Delinquency Notification is used to warn citizens that their account is delinquent. It <br />includes customer - specific data including account number, delinquent amount, and due <br />date. <br />2.5.2. Impending Shutoff Notification <br />The Impending Shutoff Notification is used to warn citizens that their account will be <br />shut off very soon. It includes customer - specific data including account number, <br />delinquent amount, due date, and shutoff date. <br />2.5.3. Static Notifications <br />Santa Ana will be able to send Customer - defined static notifications to citizens via <br />phone, email, or SMS text. Santa Ana is responsible for defining and configuring these <br />notifications which can be done via the Relay Portal. Training for configuring and <br />recording static notifications will be provided at the end of the implementation process. <br />2.6. Payment Processing <br />The Relay solution is configured to accept credit card and a -check payments, allowing <br />customers to make payments against their account. The payment processing engine is a <br />PA -DSS- Verified payment system that does not retain any payment information. Users <br />will need to enter their payment information for each transaction. <br />The Relay payment application interacts with Santa Ana's selected payment gateway to <br />provide payment functionality. Users will need to authenticate and provide valid <br />payment information in order to make a payment. Relay validates the user's payment <br />information before passing it to the payment gateway. When a payment is reported to <br />the IVR as successful, the IVR will post an update to Santa Ana's S &S EnQuesta <br />application database (Utility) or Custom SQL database (Dog Licensing) in real time (only <br />if an API for such an update is available). <br />Santa Ana will be able to take payments from citizens via the following payment <br />methods: <br />• Credit Card <br />• E -Check <br />2.6.1. Credit Card <br />The interactive solution accepts Visa °, MasterCard®, Discover®, and American Express®. <br />Santa Ana can elect to accept all or a subset of these card types. Any credit card types <br />not accepted by Santa Ana will not be accepted by the solution. When taking a payment, <br />Relay verifies the credit card number and expiration date. For more security, Santa Ana <br />can choose to verify the card holder's zip code and /or security code. All credit card <br />transactions are sent through the designated payment gateway. <br />October 13, 2014 Page 7 of 17 <br />