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Selectron <br />VOICE • W E B - MOBIL E <br />6. Responsibilities <br />6.1. Selectron Technologies, Inc. <br />This section outlines Selectron Technologies' responsibilities regarding service initiation <br />and operation. <br />6.1.1. Provide Project Management <br />Selectron Technologies assigns a Project Manager to the service initiation. The Project <br />Manager is the Customer's primary contact at Selectron Technologies and coordinates <br />all necessary communication and resources. <br />6.1.2. Provide Documentation <br />The Project Manager provides the Customer with the following documents to help <br />facilitate the service initiation process: <br />• Implementation Questionnaire- gathers critical information needed to <br />setup and initiate the service. This includes information on the toll free <br />numbers call volume, APIs, account validation information, and the types <br />of payments being gathered. <br />• Remote Access Questionnaire- details information needed by Selectron <br />Technologies to remotely access the Customer's network and application <br />database, prior to system initiation, to allow for complete system testing. <br />• Implementation Timetable- details project schedule and details all project <br />milestones. <br />• Quality Assurance Test Plan- assists the Customer in determining that the <br />interactive solution is functioning as specified in the Contract. <br />• Service Acceptance Sign -off Form- indicates that the Customer has verified <br />service functionality. <br />6.1.3. Develop Channel Design <br />The Project Manager works with the Customer to develop and complete the following <br />portions of channel design: <br />• IVR call flow design <br />• Outbound messaging configuration <br />Software development cannot begin until these design elements are completed and <br />approved by the Customer. <br />6.1.4. Perform Quality Assurance Testing <br />Selectron Technologies thoroughly tests all applications and integration points prior to <br />initiation, ensuring system functionality. This includes data read from and written to the <br />application database and the general ability for a customer to successfully access live <br />data and complete a transaction. <br />October 13, 2014 Page 14 of 17 <br />