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Selectron <br />V O I C E � W E B ' MOBIL E <br />6.1.5. Provide Installation and Administrative Training <br />For an on premise solution, Selectron will provide two days of onsite installation and <br />training for Santa Ana's Relay solution. <br />6.1.6. Provide Marketing Materials <br />Selectron Technologies provides marketing collateral that the Customer can use to <br />promote the interactive solution to citizens. Marketing collateral includes a poster, tri- <br />fold brochure, and business card; standard templates for each item are used. Collateral <br />is provided to the Customer in PDF format (original Adobe In Design files are provided <br />upon request). <br />Marketing collateral will be provided for each department included in this project. <br />Selectron Technologies' Project Manager will assist in gathering the correct information <br />to be displayed on the marketing collateral. Information displayed includes the <br />following: <br />• Toll free phone number(s) <br />• Web addresses <br />• Department logo (preferably in EPS format) <br />• Department address <br />• A description of functionality <br />• Additional contact /informational phone numbers <br />• Samples: where to find account/ permit/ case numbers, etc. <br />Any changes to the collateral that do not include the items listed above (e.g., design <br />changes to the template) are billed on a time and materials basis. Any changes to the <br />marketing materials after final delivery are also billed on a time and materials basis. <br />6.1.7. Interface Upgrades <br />After service initiation, Santa Ana's S &S EnQuesta database application may release new <br />updates to their application or its interface. Upgrading the Relay interface to be <br />compatible with any Santa Ana application database (or other application database <br />software) may require professional services outside the scope of this service. <br />6.2. Santa Ana, CA <br />This section outlines the Customer's service initiation and maintenance requirements <br />and responsibilities. <br />6.2.1. Return Questionnaires and Information <br />Selectron Technologies' Project Manager provides Santa Ana with an implementation <br />questionnaire. The implementation questionnaire must be returned prior to developing <br />the call flow design and the implementation timetable. <br />October 13, 2014 Page 15 of 17 <br />