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Selectron <br />V O I C E - W E B � MOBIL.E <br />6.2.2. Provide Customer Specific Information <br />The following information should be supplied to Selectron Technologies, in conjunction <br />with the Implementation Questionnaire, to help create a precisely integrated product. <br />For further clarification on the format and detail of the following data, refer to the <br />Implementation Questionnaire or contact your Selectron Technologies' Project <br />Manager. <br />• Street names <br />• Observed holidays <br />• Extensions used for transfer functions <br />• Utility account numbering scheme <br />• Validations used for receiving payment on a utility bill <br />6.2.3. Approve Channel Configuration <br />The Customer is responsible for approving the application design developed by <br />Selectron Technologies' Project Manager. This includes reviewing: <br />• Call flow for the IVR solution <br />• Outbound messaging format <br />Once the channel design(s) have been approved, software development begins. <br />6.2.4. Provide Remote Network Access to Application Database (s) <br />In order to fully test the interactive solution, Selectron Technologies requires access to <br />Santa Ana's application database(s) prior to installation. Selectron Technologies' Project <br />Manager provides a Remote Access Questionnaire to help Santa Ana identify the <br />necessary requirements. <br />If remote access is not granted, the Customer should inform the Project Manager <br />immediately. While system installation can be successful without prior access to the <br />utility database, additional, post - installation development and testing time will be <br />necessary, delaying system activation by 1 -2 weeks. <br />6.2.5. Provide System Access <br />Selectron Technologies requires access to the Customer's network and database/ <br />system. Changing or deleting access accounts could lead to disruption in service for the <br />interactive solution and /or Selectron Technologies' ability to provide timely support. <br />Please notify Selectron Technologies immediately if the accounts for the Application <br />database, payment gateway or network are modified. Santa Ana is responsible for <br />providing Selectron with appropriate application database and payment gateway <br />network access as defined in the System Integration section. <br />6.2.6. Confirm Service Functionality <br />Santa Ana, CA has 45 -60 calendar days after service initiation to verify the functionality <br />of the interactive solutions. Within the system acceptance period the Customer should <br />test system functionality using the provided Quality Assurance Test Plan. Additionally, <br />October 13, 2014 Page 16 of 17 <br />