MOTOROLA CREDIT CORPORATION AND MOTOROLA SOLUTIONS -2015

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Technical Support is delivered by the System Support Center (SSC). The SSC is staffed with trained, skilled technologists specializing in the diagnosis and swift resolution of network performance issues. These technologists have access to a solutions database as well as in house test labs and development engineers, Technical Support cases are continuously monitored against stringent inbound call management and case management standards to ensure rapid and consistent issue resolution. Technical Support service translates into measurable, customer - specific metrics for assured network performance and system availability. 5.2,8 Infrastructure Repair Infrastructure Repair service provides for the repair of all Motorola- manufactured equipment, as well as equipment from third -party infrastructure vendors, All repair management is handled through a central location eliminating your need to send equipment to multiple locations. Comprehensive test labs replicate your network in order to reproduce and analyze the issue. State -of- the -art, industry - standard repair tools enable our technicians to troubleshoot, analyze, test, and repair your equipment. Our IS09001 and TL9000- certified processes and methodologies ensure that your equipment is quickly returned maintaining the highest quality standards. The ASTRO 25 Maintenance Proposal does not cover the Unified Push To Talk (UPTT) solution at this time. Motorola would be pleased to offer maintenance for this subsystem at a later date and at an additional cost. Service agreements allow you to budget your maintenance costs on an annual basis. Equipment covered under service agreements also receives higher service priority, which results in quicker repair times. 5.2.9 Infrastructure Repair with Advanced Replacement Infrastructure Repair with our Advanced Replacement upgrade supplements your spares inventory with Motorola's centralized inventory of critical equipment. In advance of Motorola repairing the malfunctioning unit, a replacement unit is sent to you within 24 hours to ensure a spare unit is available. Upon receipt of the malfunctioning unit, Motorola repairs the unit and replace it in our centralized inventory. 5.2.10 On-Site Infrastructure Response Motorola On -Site Infrastructure Response provides local, trained and qualified technicians who arrive at your location to diagnose and restore your communications network. Following proven response and restore processes, Motorola Dispatch contacts the local authorized service center in your area and dispatches a qualified technician to your site. An automated escalation and case management process ensures that technician site arrival and system restoration comply with contracted response times. The field technician restores the system by performing first level troubleshooting on site. If the technician is unable to resolve the issue, the case is escalated to the System Support Center or product engineering teams as needed. 5.2.11 Network Preventative Maintenance Network Preventative Maintenance provides will provide an operational test and alignment on IIBBPD's Infrastructure Equipment (infrastructure or fixed network equipment only) to ensure the infrastructure meets the original manufacture's specifications. City of Santa Ana MCC7500 P25 Dispatch Migration and Subscribers aMotorola Solutions Confidential Restricted 02 April 2015 Use or disclosure of this proposal is subject to the restrictions on the cover page. Warranty and Maintonance Services 5 -3