MOTOROLA CREDIT CORPORATION AND MOTOROLA SOLUTIONS -2015

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5.2.3 Motorola System Support Center Located in Schaumburg, Illinois, the System Support Center (SSC) is a key component to the overall management and system maintenance. As detailed in this Customer Support Plan, the following services are provided by the System Support Center: • Dispatch Service. • Infrastructure Repair. 524 Motorola Local Service Provider Motorola's authorized service centers are staffed with trained and qualified technicians. They provide rapid response, repair, restoration, installations, removals, programming, and scheduled preventive maintenance tasks for site standards compliance and RF operability. Motorola's authorized service centers are assessed annually for technical and administrative competency. Motorola places great emphasis on ensuring that communications systems, such as the one proposed for the City of Santa Ana, meet high standards for design, manufacture, and performance, To enhance the value of the communications system being acquired, Motorola offers customized warranty and post - warranty services as outlined in this section. 5.2.5 Warranty Services Motorola will provide warranty services per our standard warranty terms and conditions as outlined within the Communication Systems Agreement within this proposal In addition to the Standard Commercial Warranty, the service products that comprise the Custom Warranty package mirror those delivered to Santa Ana and are listed below along with a brief description. • Dispatch Service. • Technical Support. • infrastructure Repair with Advance Replacement Service. • OnSite Support Regular (4 hour response time). • Network Preventative Maintenance. 5.2.6 Dispatch Service Motorola's Dispatch Service ensures that trained and qualified technicians are dispatched to diagnose and restore your communications network Following proven response and restoration processes, the local authorized service center in your area is contacted and a qualified technician is sent to your site. An automated escalation and case management process is followed to ensure that technician site arrival and system restoration comply with contracted response and restore times. Once the issue has been resolved, the System Support Center verifies resolution and with your approval, closes the case. Activity records are also available to provide a comprehensive history of site performance, issues, and resolution, 5.2.7 Technical Support Service Motorola Technical Support service provides an additional layer of support through centralized, telephone consultation for issues that require a high level of communications network expertise and troubleshooting capabilities. City of Santa Ana MCC7500 P26 Dispatch Migration and Subscribers Q Motorola Solutions Confidential Restricted 02 April 2015 Use or disclosure of this proposal Is subject to the restrictions on the cover page. Warranty and Maintenance Services 5 -2