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InfoSend Response — 12/29/2006 IV.A,2. SPECIAL DIRECT MAIL "Please describe your ability to handle special direct mail documents independent from our invoices." InfoSend has in -house digital printing equipment to print black and white, black with highlight colors (blue, red and green) and full color documents. We also have relationships wholesale offset printing vendors in the local area for high - volume, static color printing. InfoSend can process mail merges to personalize direct mail pieces with variable information. We can provide newsletters, fliers, announcements, meeting notices, bulletins, post cards, brochures and more in sizes up to 17" x 11" printed two sides. We can prepare addresses and barcode all of these pieces for best postal first class or standard rate postage for USPS delivery. IV.A.2, BILL PAYMENT "COSA offers same -day reconnection after a payment is received. Describe process for handling payments made by customers who are trying to reestablish service after being disconnection and /or customers who have received final notices on delinquent accounts." InfoSend will develop a webpage specifically for customers who need to reconnect their service. The City will be notified that this type of payment has been made so that it can start the reconnection process. IV.A.3 GR -50 DISASTER AND CONTINGENCY RECOVERY PLANNING InfoSend understands the importance of disaster recovery and business continuity. We do not utilize our primary facility's full production capacity because this would make it more prone to service delays from equipment failure or spikes in client volume. The secondary facility is owned and operated by InfoSend and located in Downers Grove, Illinois. The facility contains all the equipment needed to process client mail in the event of a disaster. InfoSend would be happy to provide a site tour of either of its facilities. We are proud of the large investment we have made Into production equipment and can show the City just how efficiently the mail will be processed. The EBPP application is hosted at both locations, as is all other applications_ If a disaster takes the primary system offline it can be run from the Downers Grove facility. InfoSend custom Customer Relationship Management program documents each client's implementation and support. The program and its data is duplicated at the Downers Grove facility. There are three separate backup methods in place to protect data and assure systems can be restored fully after a disaster of any type: All servers are duplicated at the Disaster Recovery Facility. Data is automatically synched between the main facility and the Disaster Recovery Facility over a secure VPN. 25H -41 29