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InfoSend Response— 12/29/2006 <br />25H -40 28 <br />number not listed for security reasons. Report can be <br />configured several ways: <br />:• Report contains all attempted payments <br />Report contains payments that passed initial <br />checks and were submitted to ACH or credit card <br />network <br />Report contains only the payments whose funds <br />have been settled <br />Electronic Payment <br />Lists the payment transactions that passed initial checks <br />Exception Report <br />and were submitted to the ACH or credit card network <br />and later failed. These failures create a return item and <br />customer must be charged a fee. Examples: <br />3 If customer attempts to make an ACH payment <br />that passes the routing number check but fails <br />due to insufficient funds a return item fee is <br />assessed. This item is listed in the exception <br />report. <br />•: If customer attempts to make a credit card <br />payment that passes the card number and <br />security code check but fails due to a <br />chargeback a fee is assessed. This item is listed <br />in the exception report. <br />Examples of "soft" errors that do not create a return item <br />or chargeback fee: <br />If customer attempts to make an ACH payment <br />with a routing number that doesn't pass <br />InfoSend's database of valid routing numbers no <br />return item fee will be assessed. Customer is <br />automatically instructed to resolve problem and <br />retry payment. These types of failures are <br />normally not listed in the exception report. <br />:• If customer attempts to make a credit card <br />payment with an invalid card number or security <br />code no return item fee will be assessed. <br />Customer is automatically instructed to resolve <br />problem and retry payment. These types of <br />failures are normally not listed in the exception <br />report. <br />Shutoff Report <br />If the City performs customer shutoffs at the same time <br />each week then a report can be sent to the City prior to <br />this time that lists all payments attempted in the previous <br />24 hours. The City can then investigate these payments <br />before the customer is shutoff and decide whether or not <br />it wants to give the customer time for the payment to <br />clear. <br />25H -40 28 <br />