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Public Works Agency <br />Total locations received from hotline calls <br />Total locations received from App -Order <br />Total Square Footage removed <br />Average response time for service calls through Hotline /App - order: <br />Same Day Response <br />Between 24 and48 hours <br />Over 48 hours and/or referred to other Agencies <br />Police Department <br />Number of Arrests by SAPD <br />Number of Retail Inspections <br />Number of probation searches by SAPD <br />Number of Arrests by SA School Police <br />Restitution Awarded by the Court <br />Restitution Received for Graffiti Cases <br />Number of $500.00 Graffiti Rewards given <br />Code Enforcement <br />Number of complaints addressed from Hotline referrals <br />Number of Administrative Citations issued <br />Number of Notice of Violations issued <br />Number of Property Modifications Ordered <br />Page 2 of 6 <br />City of Santa Ana — GRSC Services RFP <br />Amendment No. 1 <br />Page 5 <br />25H -125 <br />February 2015 <br />962 <br />670 <br />260,352 <br />83% <br />9% <br />8% <br />10 <br />0 <br />0 <br />3 <br />$1,085.00 <br />$1,085.00 <br />0 <br />4 <br />1 <br />0 <br />0 <br />