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EXHIBIT A CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR GRSC SERVICES SCOPE OF SERVICES INTENT It is the intent of these specifications, terms, and conditions to describe Graffiti Removal Street Cleaning (GRSC) Services being requested by the City of Santa Ana Public Works Agency (PWA). The City intends to award a 2 year contract (with option to renew) to the proposer selected as the most responsible proposer whose response conforms to the RFP and meets the City's requirements. It is the intent of these specifications, terms, and conditions to procure the most environmentally preferable services. SCOPE The services shall consist of providing proactive and reactive professional graffiti removal services throughout the City of Santa Ana; specifically high quality workmanship that leaves no traces of past vandalism. Contractor providing the service shall coordinate work with the appropriate governmental agencies, City staff, private property owners, and /or tenants of properties of the project site(s). For each service call from the community, the Contractor shall complete the requested graffiti removal services within twenty -four (24) hours. In the event that a service call site from the community cannot be abated within twenty -four (24) hours due to inclement weather, size of the site, or any other reason, the Contractor shall notify the Project Manager and /or his /her designee with the status of the site prior to the end of the twenty -four (24) hour timeline. I. SPECIFIC REQUIREMENTS Contractor shall: a. Remove or paint over all types of graffiti in compliance with all Federal, State, and local laws at locations in the City of Santa Ana. Contractor(s) shall provide all labor, materials, and equipment necessary to perform graffiti removal services according to accepted industry standards. b. Remove graffiti from public structures, visible from the right -of -way, including, but not limited to: i. ii. iv. V. vi. vii. viii. Public buildings, monuments, and facilities; Street light poles; Traffic signal poles or controller boxes; Concrete structures (i.e. City -owned channel facilities, etc.); Guardrails; Traffic signs; City Parks and Trails. sidewalks, bridges, overpasses, and flood c. Perform graffiti removal work on private structures. As authorized, remove graffiti from private structures, visible from the right -of -way, including, but not limited to: I. Exterior walls; I. Fences; City of Santa Ana GRSC Services RFP Page 12