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b. Work orders shall include: <br />i. Location or address; <br />ii. Before and after photos; <br />iii. Date and time of work order creation; <br />V. Date and time of removal performed; <br />V. Response time in hours; <br />vi. City department; <br />vii. City contact name; <br />viii. Date and time of request; <br />X. Date and time of work performed; <br />X. Square footage; <br />A. Surface type; <br />xii. Public or private property; <br />All. Brief description of graffiti; <br />xiv. Description of remedy, and <br />xv. Gang tag ID <br />c. Work order system shall include personalized and secure client logins, and City personnel may <br />monitor City work orders and projects. <br />d. Location shall include a Global Positioning System (GPS) link attached to Google or other <br />commonly used online mapping application. <br />e. Web based system must be able to show: <br />i. All work order status; <br />ii. Maps of zones as provided by City; <br />iii. Response time to work orders; <br />iv. Costs by zones; <br />V. Square footage cleaned by zones; <br />vi. Custom graphs and reports to include but not limited to; <br />vii. Total Locations received from Graffiti Hotline; <br />viii. Total Location received from App <br />ix. Total Square Footage Removed <br />X. Average response time for service calls through Graffiti Hotline /App <br />1. Same Day Response <br />2. Within 24 Hours <br />3. Within 48 Hours <br />4. Over 48 Hours and /or referred to other Agencies <br />A. Maps in Google Earth; <br />f. The City shall have access to this data following completion of the work order for a period of three <br />years. <br />g. All data collected in the database for this project is the property of the City of Santa Ana. <br />III. MOBILE APPLICATION TOOL <br />a. Contractor shall provide a mobile application free for City personnel and the general public. <br />b. This application shall allow for the submission of photos of graffiti electronically into Contractor's <br />Work Order System. <br />c. Reporting party shall automatically receive an electronic response with all before and after photos <br />once the work has been completed. <br />City of Santa Ana GRSC Services RFP 26 � � N Page 15 <br />