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Santa Ana Results GPC has been providing graffiti removal services for the City of Santa Ana for the past ten years. The contract started as graffiti removal from only painted surfaces on weekends and Holidays. Within the first couple of weeks of services, The City realized the tremendous upgrade GPC provided from their previous weekend contractor. The City increased GPC's workload to include requests for graffiti removal from unpainted surfaces such as block walls and sidewalks. In addition, on weekdays, GPC on several occasions assisted City staff on high profile or difficult unpainted surfaces where GPO's advanced techniques could be utilized to the City's advantage. CPC's weekend Santa Ana staff led by Barry Steinhart and Rafael Serratos had a strong desire to exceed they City's expectations. Their efforts of not only clearing the Hotline but also patrolling the main streets lead to an extremely high volume of work completed. City staff took notice of the success GPC was having throughout the City. In 2008, after seeing GPCs ability to color match properties, the City asked GPC to provide a truck to restore painted buildings along major thoroughfares. This truck greatly improved the appearance of the City and was a huge success. In 2010, the City contracted with GPC to expand services year round for services that included upper level locations and color matching throughout the City. In addition, the City upgraded their graffiti information management systems by utilizing CPC's state of the art software system. Expectations were very high for the new service model. The City contracted for five trucks, however this level of manpower was based upon the City being in "maintenance" mode. GPC, at its own cost, increased the number of service trucks in the City so that GPC could go from "restoration" mode to "maintenance" mode. GPC's crews consistently cleaned greater than 10,000 sites per month, not only cleaning new graffiti but also handling deferred maintenance issues. GPC consistently provides additional service trucks on its own and at no additional charge to meet the City's needs during periods of high vandal activity. During the past 5 years, GPC has hosted many community events in the City aimed at educating the public about graffiti abatement, getting youth to participate in cleaning their community in a fun and positive manner, and working to form a partnership with residents in order to help make Santa Ana a graffiti free community. GPC proudly stands behind its exceptional ten years of service in the City of Santa Ana. 25H -86