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Method of Operation
<br />Overview
<br />The keys to a successful graffiti removal program are fast response, removal of all graffiti, and
<br />removal methods that leave no traces that the graffiti ever existed. Graffiti breeds more graffiti,
<br />and fast professional removal will allow to the City of Santa Ana to control this problem.
<br />Graffiti Protective Coatings, Inc, specializes in these services with its "Zero-Tolerance
<br />Program ". Under GPC's proven program each technician is frilly equipped and trained to
<br />remove all graffiti.
<br />GPC performs thorough and complete removal, leaving no traces of the past graffiti. Details are
<br />not overlooked. All graffiti at sites requested by the City are removed no matter how small
<br />including but not limited to: public buildings, monuments, public facilities, street light poles,
<br />traffic signal poles, control boxes, concrete structures, guard rails, parks, trails, and traffic signs.
<br />Private property includes exterior walls, fences, sidewalks, windows, trash receptacles, utility
<br />boxes, signs, bus stops, news racks, doors, and flag poles. Parks includes restrooms, facilities
<br />exteriors, paths, bleachers, baseball diamonds, trash receptacles, rocks, doors, fences, windows,
<br />utility boxes, and tress.
<br />Schedule of work (days, times, etc.)
<br />GPC is planning a schedule of five trucks five days per week for a minimum of 5 full -time trucks
<br />assigned to the City of Santa Ana. A sixth truck will be assigned exclusively to parks if funding
<br />is included in the new contract. Additionally, GPC will assign a minimum of one truck for 8
<br />hours a day on weekends and L-lolidays. GPC will perform a minimum of 200 hours of
<br />surveillance per week. GPC has a proven history in the City that it will provide additional
<br />vehicles at no additional cost as needed when needed.
<br />Identification of Work
<br />GPC will be responding to City staff requests, app requests, hotline calls, and proactive patrols of
<br />areas assigned by City staff: GPC will meet with City staff as directed to discuss work orders,
<br />schedules, and areas to be maintained.
<br />Assignment of Work
<br />GPC prefers to put technicians in their own exclusive and specific City /zone. Therefore, GPC
<br />will continue its current work plan of assigning a specific tech in five geographic zones within
<br />the City. The techs are trained to assist each other outside of their zones when spikes in service
<br />levels require their assistance. Technicians that are experts in their assigned geographic area gain
<br />efficiencies of drive time creating faster response times; more specific knowledge of
<br />neighborhoods, "hot spots ", and color matches creating better consistency; and the technicians
<br />are more accountable for the appearance of their City /zone creating higher quality. GPC will
<br />provide the City its App -Order web based work order software and a smartphone app to City
<br />staff for instant and easy communication. Besides reporting graffiti using the app and web based
<br />software, City staff can submit service requests by fax, phone, and email. All requests will
<br />receive 24 -hour turnaround.
<br />25H -87
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