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Technology GPC provides its App -Order web based work order system at no additional charge. This electronic work order system is a green solution to work order management. The real -time web based software system creates tremendous efficiencies and significant cost savings for GPC and the City. The City is able to dispatch, route, and monitor work orders real -time via the web. The technicians are able to directly submit work order number, address, longitude and latitude, date created, date performed, date closed, surface, method, square footage, cost, moniker, zones, public or private designation, time, remarks, comments, and before /after photos electronically in real -time to the City. System recognizes and records the technicians name as well as job start and stop times as well as City department and name of person submitting the request. Surveillance times are captured along with a corresponding route map. Work order response times are also tracked. Included, GPC will continue to provide the City its own branded app on the App Store and Android Marketplace that Santa Ana residents use to report graffiti and other issues using their smartphones. Photos and GPS data from smartphone requests electronically feed into the web based system where it is electronically directed to GPC field staff. A seamless web link is also included that allows residents to submit their requests from the City's website. Work orders are closed electronically in real -time with corresponding electronic notification of job status sent to the resident. Features include customized electronic "Thank You" response to citizen requests with before and after photographs as well as a link to an electronic survey. Survey lets residents rate the quality of services provided as well as the response time. Completed surveys are electronically sent in real -time to designated City staff. Each request will receive a work order number so that its status can be tracked. Once work requests have been received, App -Order maps out the locations on the technicians phone. All service requests will be completed within 24 hours, with the exception for inclement weather or other extraordinary circumstances that could cause a delay. The CPM will be notified of any delays. Emergency requests will receive immediate response with an anticipated removal time of 1 hour or less, GPC is available and on -call 24 -hours a day, 7 days a week. The system is role based and is user friendly. City staff can print current and real -time custom reports, maps, and graphs within seconds on -line. App -Order shows in real -time open /closed work orders, response time, billing, and reports. It also separates out costs and square footage for different surfaces, technicians, methods, and zones. Billing and reports can also be exported to excel spreadsheets in mere seconds. Law enforcement is provided passwords so they can map, search, and track vandal activity as well as get instant and real -time billing reports and photos for apprehended taggers. GPC has vast experience working with the City and understands the reporting requirements. App - Order software has a component that currently separates out the City's work orders by neighborhood and police grid. 25H -93