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A -/ 99fi -14 ;- <br />sn,rc. if>i- 6;"f <br />SOFTWARE SUPPORT AGREEMENT (24 HOUR) <br />AGREEMENT NUMBER 't68f IVTG <br />CUSTOMER: SHIP TO: INSURANCE NOT RFQUIREDIWAIVED <br />Name .....................Santa Ana Fire Department Same WORT( MAY PROCEED <br />Address..................1439 South Broadway Same CLERK OF COUNCIL <br />City, State, Zip........ Santa Ana, CA 92707 Same <br />Phone, FAX ............ 714/647-5748, 714/542-7474 Same DATE: h -o 7n <br />Contact Name ........Ana Olivarez Same <br />This Agreement is made by and between American TriTech, referred to as "TriTech," with offices at 10717 <br />Sorrento Valley Road, Suite 107, San Diego, California 92121 and Customer named above, referred to as <br />"Customer". <br />A. WHEREAS, TriTech and Customer have entered into a Software License Agreement for certain <br />TriTech Software and TriTech Documentation, specified in Addendum A of this Agreement. <br />B. WHEREAS, Customer wishes to obtain certain Telephone Support and software Update services <br />offered by TriTech. <br />NOW, THEREFORE, in consideration of the terms, promises, mutual covenants and conditions contained in this <br />Agreement, Customer and TriTech agree as follows: <br />1.0 DEFINITIONS <br />1.1 "Object Code" means any instruction or set of instructions in machine readable form. <br />1.2 "Software Error" means an actual TriTech coding error which causes a failure of the TriTech <br />Software to substantially perform a function described in the TriTech Documentation which is omitted, gives <br />incorrect results, or does not operate in the environment for which it was designed and can be reproduced at <br />TriTech's facilities separate from Customer's software. <br />1.3 "Source Code" means the original mnemonic or high-level statement version of a computer <br />program. <br />1.4 "Telephone Support" means software support services provided over the telephone to answer <br />questions concerning the operation of the TriTech Software and to identify and help solve problems in its use. <br />1.5 "Third -Party Software" means software packages specified in Addendum A, owned by persons or <br />entities other than TriTech. <br />1.6 "TriTech Docnnentation" means any standard manuals or other related materials used for user <br />instruction or reference in use of the TriTech Software. <br />1.7 "TriTech Software" means the Object Code version of the software specified in Addendum A, <br />owned by TriTech. <br />1.8 "Update" means revisions or additions to the TriTech Software or TriTech Documentation from <br />that described in the most current release of the TriTech Documentation. <br />2.0 TELEPHONE SUPPORT. <br />2.1 TriTech will provide Telephone Support service 24 hours a day, seven days a week. Customer <br />will ensure that only personnel properly trained in the operation and usage of the TriTech Software will utilize the <br />Telephone Support service. <br />p (� r✓/ Software Support Agreement (24 Hour) - Agreement Number 1087 <br />Customer: f (:✓ 'CriTech:(/�JI_Page 1 of 7 <br />V6 - 5/94 Copyright 0 American TriTech <br />