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3.0 ERROR CORRECTION. 3.1 If during the term of this Agreement Customer determines that Software Error(s) exist, Customer will first follow the error procedures specified in the TriTech Documentation. If following the error procedures do not correct the Software Error, Customer shall immediately notify TriTech, setting forth the defects noted with specificity requested by TriTech. Upon notification of a reported Software Error, TriTech shall have a reasonable time to determine if actual Software Error(s) exist and, if so, to correct such Software Error(s). Such Software Error correction will be made by TriTech in the form of a technical work around or future release of an Update to the TriTech Software and/or TriTech Documentation. Within fifteen (15) days after correction, Customer shall retest the TriTech Software and report any other Software Error(s). 4.0 SOFTWARE UPDATES. 4.1 From time to time at TriTech's discretion, an Update to the TriTech Software will be developed and provided to Customer. An Update shall not include new programs whose capabilities are substantially different from or greater than the TriTech Software. An Update shall be subject to the terms and conditions of the Software License Agreement and shall be deemed licensed TriTech Software thereunder. 5.0 LIMITATIONS 5.1 TriTech will not be obligated hereunder if any of the following conditions occur: 5.1.1 Customer is not current on the payment of its support fee(s). 5.1.2 Customer has not installed or is not using the most current version of the TriTech Software provided to Customer. 5.1.3 Problems in the TriTech Software are caused by modification of the TriTech Software by Customer or a third -party whether or not pennitted hereunder. 5.1.4 Problems in the TriTech Software are caused by the TriTech Software not being used in accordance with the TriTech Documentation. 5.1.5 Problems in the TriTech Software are caused by the TriTech Software being used in conjunction with or to interface with any software not specified by TriTech as compatible. 5.1.6 Problems in the TriTech Software are caused by hardware which does not meet the configuration requirements specified by TriTech. 6.0 TERM AND TERMINATION 6.1 The term of this Agreement shall be effective between the dates specified in Addendum A. Customer understands and agrees that the support fee(s) specified in this Agreement shall only apply during the tern of this Agreement, and thereafter such support fee(s) shall be in accordance with TriTech's then -applicable standard fee schedule. 7.0 SUPPORT FEE(S) 7.1 The support fee(s) to be paid by Customer for the services listed in this Agreement shall be in the amount and on the terms specified in Addendum A. Payment of said support fee(s) is a condition precedent to TriTech's obligations under this Agreement. 7.2 The support fee(s) does not include travel, food or lodging expenses incurred by TriTech for support services provided at Customer's site. Such reasonable expenses shall be paid by Customer. Any lodging paid by the Customer will be in the City of Santa Ana. //'�'� Software Support Agreement (24 Hour) - Agreement Number 1087 Customer: TriTech: `-' Page 2 of V6 - 5/94 Copyright © American TliTech