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8 PROJECT CLOSURE <br />When all pre and post go live project deliverables have been completed, the Project Closure process will <br />commence. In advance of project closure, a call with TriTech's Technical Services Group will take place to <br />talk about the transition from the implementation process to the customer support procedures for ongoing <br />maintenance of the system. Any remaining Project related administrative tasks will be completed by <br />TriTech and Client. Project documentation will be archived and the primary Client interaction is officially <br />handed over from the TriTech Project Manager to the TriTech Account Executive and support group. <br />8.1 System Transition <br />Following Go Live, there is a transition period where the Client moves from the implementation team to the <br />support team. This transition will change the Client's primary point of contact fiom the Project Manager <br />back to the Account Executive. Software support will be handled through the Technical Services Group. The <br />Client's issues will be entered, tracked, and managed via a computerized and web -enabled issues tracking <br />system. This tracking system will become available to the Client at system installation. <br />8.1.1.1 TriTech Responsibilities <br />a) Provide payment reconciliation, final TCRs and final invoices. <br />b) Transition the TriTech point of contact from the Proj ect Manager to the Account Executive and <br />Technical Support Department. <br />c) Provide continued support based on terms of Purchase Agreement. <br />8.1.1.2 Client Responsibilities <br />a) Provide approval of Project TCRs within five (5) business days. <br />b) Provide payment reconciliation and payment of final invoices. <br />68 <br />