Laserfiche WebLink
and other necessary information. In order for TriTech to diagnose the issue, the issue must be reproducible <br />using the steps defined in the fanctional script. <br />The Client and TriTech will jointly assess the impact of any identified performance issues and the Client will <br />classify them as Pre, and Post -Go Live issues for resolution. Upon resolution of the identified issues by <br />TriTech the impacted ftmctions will be retested by the Client to verify the acceptable level of performance. <br />Qualifying Criteria: <br />When the User launches the call taking screen for the first time after log on, they may experience <br />a delay while the workstation caches code files used during call taking. Subsequent activations <br />of the call taking screen will not experience this delay. TriTech requests that Client launch the <br />call taking screen on each workstation used in the performance test prior to running the test. In <br />addition, Client agrees not to shut down the CAD workstation and relaunch the call taking screen <br />during the test. <br />2. Expected response time excludes external processing time required by other ancillary systems. <br />Response time also excludes any delays due to Client -provided computing network, and <br />hardware, ad hoc queries, or large reports. Partial address verifications which might include <br />wildcards may require more time depending on the number of potential matches. <br />3. User Configuration - Due to the customizability of Inform CAD in terms of map layers, column <br />layout, and window positions, it is possible for users to specify viewing configurations such as <br />many map layers combined with and zoom parameters that would adversely impact the typical <br />screen refresh rate. The Client and TriTech will discuss specific configurations to ensure that <br />any impact on the performance of the Subsystem is identified. <br />4. Execution of background software such as virus scans or database maintenance tasks may <br />negatively impact performance. <br />5. Any load or traffic imposed upon the system not generated by the system will be excluded. <br />6. Response times for Inform Mobile may be adversely affected by wireless bandwidth or poor <br />network coverage connectivity. Expected response time excludes external processing time <br />required by other systems such as the wireless network or slow remote connections. <br />7. The Client's computer environment must meet TriTech's site requirements provided in the <br />TriTech System Planning Document, and the Client's hardware must meet TriTech's minimum <br />recommended specifications. <br />8. Latencies in the wireless network may result in delayed transactions between CAD and Mobile. <br />If any performance issues are observed related to these transactions, the impact of the wireless <br />network must be eliminated from the process to accurately measure the performance of the <br />software. In such situation, the Client shall connect one or more Mobile devices directly to CAD <br />via a wired network connection and repeat the tests. If these tests confirm the results achieved by <br />the field devices, TriTech will work with the Client to diagnose and resolve the issue(s). <br />9. All Client provided computer equipment must meet TriTech's minimum recommended <br />specifications. <br />The information in this Appendix F- section 13.1.3 Pre -Go Live Performance Testing Under Load is the Confidential & Proprietary <br />Information of TriTech Software Systems. <br />82 <br />