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)) TRITECH <br />SOFTWARE SYSTEMS <br />Inform RMS System Planning Document <br />domain name policy... this means that if the client has a domain name of foo.com and they want <br />to create a wildcard cert it would be issued as *.foo.com. From here the client could create any <br />subdomain such as RMS.foo.com, AnyName.foo.com all to which would be respected by the <br />wildcard. What would not be accepted would be samples such as Web.RMS.f00.com or <br />tritech.RMS.foo.com. These show multiple subdomains and would require a wildcard like <br />*.*.foo.com. <br />6.1.1 Other System Components <br />Optional Business Servers (Test/Training Servers) are deployed based upon the operational <br />needs of the customer. These are described in greater detail later in this document. <br />An effective functioning Windows network is essential for optimal operation of an Inform RMS <br />system. The components described in this document rely upon components such as domain <br />controllers, DNS servers, functioning network switches, and configured Windows security <br />settings. This document addresses these topics in order to prepare the customer's system <br />administrator to effectively support their system. <br />Note: The hardware recommendations within this document are provided based on TriTech's <br />internal testing of the Inform RIMS software. Performance on customer systems may vary from <br />system to system, depending on the site's call volume, number of interfaces, network <br />configuration and overall system complexity. <br />Customers routinely inquire about changes in hardware requirements between versions. <br />TriTech's internal test systems are periodically refreshed with new hardware. This makes it <br />difficult for TriTech to predict performance on older workstations and servers. TriTech's <br />experience with upgrades has been that if the customer's existing equipment provides <br />acceptable performance for Inform RMS, the next major version upgrade is not likely to <br />significantly change performance unless the customer elects to activate new functionality or <br />implements some other significant change (expanded workload, workstations, interfaces or <br />OS/DB change). Nevertheless, TriTech will provide recommendations based upon the <br />equipment with which TriTech tests. <br />Note: Version specific requirements for Operating System, Database and supporting software) <br />are hard requirements and must be met to support an upgrade. <br />Page 14 of 25 <br />Proprietary Information. Do not duplicate or disclose. <br />TriTech Software Systems Proprietary Copyright°2015 <br />