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)) TRITECH <br />SOFTWARE SYSTEMS <br />Inform RMS System Planning Document <br />Please contact your Client Account Manager for more information on implementing <br />ARCserve HA. <br />12. Inform RMS — Inform Component Virtualization <br />TriTech has approved the use of a Hypervisor product to host specific business and interfaces <br />servers utilized with the Inform RMS and Inform product suite. <br />Approved Virtualization Product <br />TriTech has approved VMware's vSphere ESXi. Support for the vSphere Hypervisor will be <br />through VMware. Customers should ensure that their personnel have been trained in the <br />installation and management of this software and that software support and services has <br />been purchased for this system. <br />http://www.vmware.com/suppor <br />The following servers are approved for virtualization: <br />• Inform RMS Database Server <br />• Inform RMS Web Server <br />TriTech tested and approved ARCserve HA as the Disaster Recovery software solution. <br />Some TriTech clients have opted to use VMware SRM in conjunction with SAN to SAN <br />replication as their DR solution. TriTech will work with our clients on a consulting basis to <br />assist with the failover process and testing. Maintaining the failover process and solution is <br />the responsibility of the client. <br />Customers electing to deploy vSphere ESXi in their Production environment should carefully <br />assess server capacity and should perform a limited rollout of VMware Server with a <br />preplanned roll -back strategy. It should be understood by the customer that when planning a <br />virtual solution, performance for a VM is measured in GHz and GB of RAM. Although a <br />single virtual 2.26GHz CPU may be allocated to the VM, the server will only consume the <br />amount of vCPU resources needed to perform its task. TriTech also recommends the use of <br />Shared Storage. <br />Customers should also be aware of software licensing models. Understand how VMware <br />licenses their product as well as the benefits of using Microsoft Data Center licensing 2012 <br />vs Windows Server 2012 Standard licensing. <br />With proper planning and server capacity, vSphere ESXi can be used effectively in a <br />Production environment. TriTech did not test Microsoft's Hyper-V Hypervisor solution. <br />Customers who are comfortable with Microsoft's Hyper-V solution can deploy it at their own <br />risk. <br />Page 20 of 25 <br />Proprietary Information. Do not duplicate or disclose. <br />TriTech Software Systems Proprietary CopyrighP2015 <br />