Laserfiche WebLink
)� TRITECH <br />SOFTWARE SYSTEMS <br />Inform RMS System Planning Document <br />Customers often want to operate Third Party software applications on the same workstation as <br />their TriTech software products. <br />For these reasons, TriTech has developed a process that will allow customers to take <br />responsibility for testing and utilizing Third Party products with Inform RMS workstations. This <br />process does not mean that TriTech will support Inform RMS with these Third Party products. If <br />a problem occurs, TriTech may request the removal of the Third Party product in order to <br />resolve the problem or rule out a conflict. But this process does provide a relatively safe <br />method for customers to test and safely utilize Third Party products. Many customers have <br />successfully utilized this process. <br />If the customer desires to load Third Party software (not required by Inform RMS) on a RMS <br />workstation, such as office automation software like Microsoft Office, the customer should first <br />review the applicable Inform RMS release notes for compatibility information (i.e., Microsoft <br />Office). If information is not available, the customer should contact the TriTech Technical <br />Services department to determine if compatibility information is available for this specific type of <br />software. <br />13.1 Third Party Product Compatibility Testing Procedure <br />If no compatibility information is available, the customer is responsible for making a <br />determination regarding loading of the Third Party software. Inform RMS problems <br />caused by the Third Party software are not covered items under the support agreement. <br />If the customer assumes responsibility and elects to proceed with the installation, <br />TriTech recommends that the customer successfully complete a recent Inform RMS <br />System Administration course and be competent in the installation and reinstallation of <br />Inform RMS Software at the workstation level. When the customer has this foundation <br />of technical skills, the following procedure is recommended for testing a Third Party <br />software application: <br />1. Select a single workstation for testing purposes. The workstation should not be <br />needed for production use. <br />2. Load the new application following installation instructions from the manufacturer. <br />Reference applicable TriTech Technical Advisories for known conflicts (e.g., <br />Crystal Reports versions) with components that are used by Inform RMS to <br />determine what optional items may be installed. <br />3. Following the installation, restart the workstation. Review the information in <br />Add/Remove Programs paying particular attention to common perquisites to <br />make sure newer versions have not been installed by the Third Party software. <br />Page 21 of 25 <br />Proprietary Information. Do not duplicate or disclose. <br />TriTech Software Systems Proprietary Copyright02015 <br />