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)) TRITECH <br />SOFTWARE SYSTEMS <br />Inform RMS System Planning Document <br />This includes but is not limited to the servers, workstations, and MDC units. If not applied <br />correctly, the implementation of Virus Protection software can have a significant impact <br />on the operation and performance of software systems including the noted TriTech <br />systems. Therefore the guidelines when deploying or upgrading Virus Protection <br />software. Depending on how it is implemented, Virus Protection software has been <br />known to cause problems on networks such as performance degradation. Additionally, <br />improper scanning activities for viruses can negatively impact Microsoft's SQL Server <br />and other third party software including Computer Associates (CA) ARCserve RHA. <br />TriTech has provided the following recommendations to assist system administrators <br />with the implementation of Virus Protection software to minimize the risk of virus <br />infection as well as to minimize performance degradation as a result of virus scanning <br />activities. These recommendations are provided as a reference point for the initial <br />installation and are not necessarily all-inclusive. As with most technologies, additional or <br />ongoing configuration is required to achieve optimal performance. It is important to <br />emphasize that the improper implementation of Virus Protection software can impede a <br />system's performance. <br />13.3.1 Platform Specific Recommendations <br />1. For all Windows OS -based equipment in your system, please follow the Microsoft <br />guidelines which can be found at http://support.microsoft.com/kb/822158. <br />2. For customers using ARCserve RHA (an CA software application), CA recommends <br />that the "%winddir%\CASpool" (folder and all of the folders or files that are being <br />synchronized by ARCserve must be excluded from active and scheduled virus <br />scans. This includes the TriTech file structure on the server. <br />3. If your system uses Microsoft Cluster Server, please consult with your Virus <br />Protection software vendor to determine its compatibility with Cluster services. <br />Because Virus Protection software drivers reside above the file system, they may not <br />properly address the nuances related to a clustered environment. For more <br />information on this topic, please refer to: http://support.microsoft.com/kb/250355. <br />14. Physical and Environmental Requirements for Computer Room <br />14.1 Computer Room <br />Characteristic <br />Description <br />Spatial <br />Provide adequate space and working area for equipment and <br />personnel <br />Fire Protection <br />Provide smoke detectors, fire suppressant <br />Dust/Static Free <br />Maintain clean and static free environment <br />Page 23 of 25 <br />Proprietary Information. Do not duplicate or disclose. <br />TriTech Software Systems Proprietary Copyrighf02015 <br />