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)� TRITECH <br />SOFTWARE SYSTEMS <br />Planning Document <br />Uninstall' inappropriate supporting components (MDAC, MSXML, .NET <br />Framework and the like). Reinstall the applicable version of prerequisites and <br />review ODBC connections. <br />Launch the applicable TriTech application (Inform RMS) and test both the <br />TriTech application and the Third Party application for functionality. If there are <br />Inform RMS problems, consider uninstalling Inform RMS (remember to not leave <br />components in the Recycle Bin) and reinstalling. If the two applications are <br />working properly, run the single workstation for one to two weeks to determine if <br />problems occur under load. If no problems occur, consider loading the Third <br />Party software on additional workstations as part of a phased roll -out. <br />Please note that compatibility may change with each version release of Inform RMS or <br />with new versions of the Third Party software as dependent components change. <br />Therefore, the Third Party application may not work with an upgrade and may need to be <br />uninstalled by the customer to troubleshoot Inform RMS problems. Additionally, <br />performance issues may occur with all applications if the customer adds additional <br />applications without adding additional memory. <br />Note: One of the most common problems effecting Inform RMS performance are errors <br />related to workstation or network configurations. Errors occurring during computer start- <br />up from Third Party applications can negatively affect Inform RMS functionality and <br />performance. <br />13.2 TriTech Support of Third Party Products <br />TriTech's support agreement covers software developed by TriTech (such as Inform <br />RMS, Interfaces and special database tools). The base support agreement does not <br />cover support for third party products, including third party hardware and software (such <br />as Microsoft). More specifically, any third party hardware or software defects or <br />upgrades, as well as network setup, domain management, and base mapping data is not <br />covered under TriTech's standard support agreement. <br />To assist customers with specific needs, TriTech has implemented custom support <br />agreements to provide support for some third party hardware and / or software. For <br />example, for some customers TriTech has contracted to be first point of contact for help <br />desk and issue tracking for third party products, such as Fire RMS, Police RMS, and the <br />like. For other customers, TriTech has contracted to provide direct support for selected <br />hardware products, including cases where we contract with a local vendor to maintain <br />the customer's hardware. <br />13.3 Virus Protection Software Configuration <br />TriTech strongly recommends the implementation of Virus Protection software with <br />TriTech systems including Inform CAD, Inform Mobile Inform RMS and Inform RMS. <br />' TriTech recognizes that some Microsoft components delivered in Service Packs or Patches may not be uninstalled. <br />TriTech attempts to avoid these conflicts by testing Microsoft Service Packs and Patches for Windows and SQL <br />Server. Consult with TriTech Technical Services if such a conflict is identified. <br />Page 22 of 25 <br />Proprietary Information. Do not duplicate or disclose. <br />TriTech Software Systems Proprietary Copyright02015 <br />