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Chapter 3 - System Components TriTech is working on a standardized and TriTech supported VDI solution utilizing VMWare Horizon View. Until a solution is (ally developed, customers desiring to implement VDI should work directly with TriTech Systems Architects to design a TriTech supported solution on a case by case bases. Customers often want to operate Third Party software applications on the same workstation as their TriTech software products. Some TriTech applications are more tolerant of Third Party products — such as Browser workstations or Citrix Inform CAD workstations. Inform CAD workstations and Inform Mobile workstations should be treated more carefully for Third Party product compatibility. Inform CAD workstations are particularly sensitive to a specific operating environment due to the need for high volume traffic between workstations and servers and because of the time sensitive nature of dispatch. Third Party products can introduce changes to that environment that can cause unexpected results. TriTech does test some popular Third Party products for collocation with Inform CAD Command such as ProQA and its sister products and Microsoft Office. But it is impractical to attempt to test every product requested by TriTech's customers. TriTech also recognizes that customers have valid needs to use some Third Party products. For these reasons, TriTech has developed a process that will allow customers to take responsibility for testing and utilizing Third Party products with Inform CAD Command workstations and Inform Mobile workstations. This process does not mean that TriTech will support Inform CAD or Inform Mobile with these Third Party products. If a problem occurs, TriTech may request the removal of the Third Party product in order to resolve the problem or rule out a conflict. But this process does provide a relatively safe method for customers to test and safely utilize Third Party products. Many customers have successfully utilized this process. If the customer desires to load Third Party software (not required by Inform CAD) on a CAD workstation, such as office automation software like Microsoft Office, the customer should first review the applicable Inform CAD release notes for compatibility information (i.e, ProQA, Microsoft Office). If information is not available, the customer should contact the TriTech Technical Services department to determine if compatibility information is available for this specific type of software. 20.1 THIRD PARTY PRODUCT COMPATIBILITY TESTING PROCEDURE If no compatibility information is available, the customer is responsible for malting a determination regarding loading of the Third Party software. Inform CAD or Mobile problems caused by the Third Party software are not covered items under the support agreement. If the customer assumes responsibility and elects to proceed with the installation, TriTech recommends that the customer successfully complete a recent Inform CAD System Administration course and be competent in the installation and reinstallation of Inform CAD Software at the workstation level. When the customer has this foundation of technical skills, the following procedure is recommended for testing a Third Party software application: t. Select a single workstation for testing purposes. The workstation should not be needed for use in dispatching purposes. 2. Load the new application following installation instructions from the manufacturer. Reference applicable TriTech Technical Advisories for known conflicts (e.g., Crystal Reports versions) with components that are used by Inform CAD to determine what optional items may be installed. 3. Following the installation, restart the workstation. Review the information in Add/Remove Programs paying particular attention to common perquisites to make sure newer versions have not been installed by the Third Party software. Uninstall inappropriate supporting components (MDAC MSXML, .NET Framework and the like). Reinstall the applicable version of prerequisites and review ODBC connections. The contents of this material are confidential and proprietary to TriTech Software Systems, Inc, and may not be reproduced, P� published or disclosed to others without the prior written consent of TriTech Software Systems, Inc. ©2015 TriTech Software Systems