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Chapter 3 - System Components 4. Launch the applicable TriTeeb application (Inform CAD or Inform Mobile) and test both the TriTech application and the Third Party application for functionality. If there are Inform CAD or Mobile problems, consider uninstalling Inform CAD or Mobile (remember to not leave components in the Recycle Bin) and reinstalling. If the two applications are working properly, run the single workstation for one to two weeks to determine if problems occur under load. If no problems occur, consider loading the Third Party software on additional workstations as part of a phased roll -out. Please note that compatibility may change with each version release of Inform CAD/Mobile or with new versions of the Third Party software as dependent components change. Therefore, the Third Party application may not work with an upgrade and may need to be uninstalled by the customer to troubleshoot Inform CAD problems. Additionally, performance issues may occur with all applications if the customer adds additional applications without adding additional memory. workstation or network configurations. Errors occurring during computer start-up from Third Partyapplications can negatively affect Inform CAD functionality and performance. 20.2 TRITECH SUPPORT OF THIRD PARTY PRODUCTS TriTech's support agreement covers software developed by TriTech (such as Inform CAD, Inform Mobile, Interfaces, special database tools, WebView and Voyager products). The base support agreement does not cover support for third party products, including third party hardware and software (such as Microsoft). More specifically, any third party hardware or software defects or upgrades, as well as network setup, domain management, and base mapping data is not covered under TriTech's standard support agreement. To assist customers with specific needs, TriTech has implemented custom support agreements to provide support for some third party hardware and / or software. For example, for some customers TriTech has contracted to be first point of contact for help desk and issue tracking for third party products, such as ,Fire RMS, Police RMS, and the like. For other customers, TriTech has contracted to provide direct support for selected hardware products, including cases where we contract with a local vendor to maintain the customer's hardware. If you are interested in such a custom support program, please contact your Account Executive. 20.3 VIRUS PROTECTION SOFTWARE CONFIGURATION TriTech strongly recommends the implementation of Virus Protection software with TriTech systems including Inform CAD, Inform Mobile and Inform RMS. This includes but is not limited to the servers, workstations, and Mobile MDC units. The implementation of Virus Protection software can have a significant impact on the operation and performance of software systems including the noted TriTech systems. Therefore, the Client should careftdly follow these guidelines when deploying or upgrading Virus Protection software. Depending on how it is implemented, Virus Protection software has been known to cause problems on networks such as performance degradation and dropped Inform CAD inter -process messages which can result in out -of -sync workstations. Additionally, improper scanning activities for viruses can negatively impact Microsoft's SQL Server and other third party software including Computer Associates (CA) Areserve RHA. TriTech has provided the following recommendations to assist system administrators with the implementation of Virus Protection software to minimize the risk of virus infection as well as to minimize performance degradation as a result of virus scanning activities. These recommendations are provided as a reference point for the initial installation and are not necessarily all-inclusive. As with most technologies, additional or ongoing configuration is required to achieve optimal performance. It is important to emphasize that the improper implementation of Virus Protection software can impede a system's performance. The contents of this material are confidential and proprietary to TriTech Software Systems, Inc. and may not be reproduced, published or disclosed to others without the prior written consent of TriTech Software Systems, Inc. ©2015 TriTech Software Systems